Product Support Representative
5 months ago
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
The world of finance moves fast. At FIS, we’re faster. We are a global Fintech, our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
**About the role**:
**What you will be doing**:
As a Product Support Representative supporting our Commercial Loan Origination software you will:
- Handle customer inquiries and resolve support issues such as: addressing changes, processing orders, warranty, or billing and payment.
- Software debugging, problem resolution and working with APIs.
- Provide in-depth product support and research client issues.
- Document customer information and recurring technical issues to support product quality programs and product development.
**What you will need**:
- Prior banking or finance experience would be ideal
- Proven experience in a similar Product Support role
- Strong written and verbal communication skills and the ability to relate well to clients
- Experience with SQL databases, APIs and IIS (Internet Information Services)
- Familiarity with Java or HTML would be useful
- Strong analytical, organisational and time management skills
- The ability to work independently
- Full Australian Work Rights
Added bonus if you have:
- Knowledge of FIS products
- Experience with BPMN and CMMN workflow software
- Knowledge of Apache Tomcat
**What we offer you**:
At FIS, we hire the best. In return, you receive exceptional benefits including:
- An opportunity to be the voice of innovation in the Fintech sector
- A role with a company that champions Inclusion and Diversity
- A competitive salary and comprehensive package including medical and personal insurances and employee shareholding
LI-TC2
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
-
Product Support Officer
2 weeks ago
Melbourne, Australia PDS-Product-IDS Full timeSaas product support for clients across VIC Government sector. Full ownership of whole lifecycle support as a product expert. Hybrid working, supportive team, career pathways into Product roles. Who We Are Insight Data Solutions brings unparalleled accuracy, speed, and flexibility to real estate valuation, prediction and analytics. Through our unique...
-
Product Support Representative
5 months ago
Melbourne, Australia FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% The world of finance moves fast. At FIS, we’re faster. We are a global Fintech, our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver...
-
Product Designer
5 months ago
Melbourne, Australia Product Development Full timeProduct Designer - Product Development• Unique opportunity within our National Product Development Team• Be hands-on and creatively involved across all the Metricon Brands• Love Where You Work!• Be guided on how to design the Metricon way• Join our dynamic team in shaping the future of our product designsMetricon Homes, Australia’s leading home...
-
Product Designer
4 weeks ago
Melbourne, Victoria, Australia Product Development Full timeProduct DesignerAre you a creative and innovative designer looking to make a meaningful impact in the residential volume home building industry? We are seeking a talented Product Designer to join our National Product Development Team.About the Role:Develop and implement design concepts that meet the needs of our customers and align with our company's...
-
Product Strategist
3 weeks ago
Melbourne, Victoria, Australia Product Agent Solutions Full timeProduct Owner RoleAt Product Agent Solutions, we're passionate about delivering exceptional customer experiences through innovative products. We're seeking a Product Owner to join our Agent division, working in Brisbane, Sydney, or Melbourne. This role plays a crucial part in enhancing our portfolio of agent-facing products, ensuring our customers provide...
-
Product Owner
1 month ago
Melbourne, Australia Product Agent Solutions Full timeProduct Owner – Brisbane, Sydney or Melbourne based At Domain, we’re passionate about leveraging technology to enhance our customers’ experience. We are looking for a Product Owner to join our team, working within the Agent division, this role plays a crucial role in enhancing our portfolio of agent-facing products, ensuring our customers provide...
-
Product Support Specialist
4 weeks ago
Melbourne, Victoria, Australia FIS Full timeAbout the Role:FIS is seeking a Product Support Representative to join our team in Melbourne. As a Product Support Representative, you will provide product support services to major Australian banking clients on our Loan Origination Software platform.Key Responsibilities:Handle customer inquiries and resolve support issues related to the Loan Origination...
-
Product Support Specialist
1 month ago
Melbourne, Victoria, Australia FIS Full timeAbout the Role:We are seeking a highly skilled Product Support Representative to join our team at FIS. As a Product Support Representative, you will be responsible for providing exceptional support to our major Australian banking clients on our Loan Origination Software platform.Key Responsibilities:Handle customer inquiries and resolve support issues in a...
-
Product Services Representative
2 months ago
Melbourne, Victoria, Australia Genius Sports Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Fan Engagement team as a Product Services Representative. As a key member of our team, you will be responsible for providing exceptional customer support to our fans, ensuring the smooth operation of our digital products, and collaborating with cross-functional teams to...
-
Rural Products Sales Representative
3 weeks ago
Melbourne, Victoria, Australia Elders Full timeAbout the RoleWe are seeking a skilled Rural Products Sales Representative to join our team at Elders. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with clients, recommending our range of products and services that will provide the best solution to the customer.Key Responsibilities* Building and...
-
Product Support Specialist
2 weeks ago
Melbourne, Victoria, Australia FIS Full timeAbout the Role:At FIS, we're accelerating innovation in the financial sector. As a Product Support Representative, you'll be working closely with major Australian banking clients on our Loan Origination Software platform.Your Key Responsibilities:Provide product support services to clients, addressing their queries and resolving issues related to software...
-
Medical Representative
3 weeks ago
Melbourne, Victoria, Australia Healthcare Professionals Group Full timeAbout the OpportunityThis reputable company is seeking a Primary Medical GP Representative to join their Victorian team. As a Medical Representative, you will promote the company's Diabetes pharmaceutical products across a VIC North East territory.Deliver brand strategy infield to targetted General Practitioners and PharmacistsAdhere to sales strategies and...
-
Customer Support Representative
3 months ago
Melbourne, Australia Thomson Reuters Full timeAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have experience working across the Japanese market? If yes, we are looking for you! Based in Melbourne, we are looking for a Customer Support Representative who will support clients using our Confirmation...
-
Retail Display Support Representative
2 weeks ago
Melbourne, Victoria, Australia Mondelēz International Full timeUnlock Your Potential at Mondelēz InternationalAre you a motivated and enthusiastic individual looking for a role that offers flexibility and growth opportunities?This casual position involves working with our supermarket customers in the Horsham area, building strong relationships with our customers and Sales team, and creating engaging displays of our...
-
Sales Representative
5 months ago
Melbourne, Australia Rotobec inc Full time**Salary: Fixed salary plus commission** **Territory: Australia - New Zealand - Japan - South Korea - China** **Location: Australia or New Zealand** Join Rotobec as a Sales Representative, where you'll take charge of promoting and selling our esteemed range of products within your designated territory. This pivotal role has been newly established at...
-
Sales Representative
3 weeks ago
Melbourne, Victoria, Australia Anaconda Group Full timeAbout Anaconda GroupWe are a leading retailer of outdoor products, with a passion for entertaining and educating our customers on their adventures.Job RoleWe are seeking a Sales Representative to join our team in Epping. As a Sales Representative, you will be dedicated to providing great customer experience, passionate about all things outdoors and...
-
Sales Representative
5 months ago
Melbourne, Australia Brook Recruitment Pty Full time**About the company** A dynamic industry leading manufacturer and supplier in the automotive industry, this long-standing company provides innovative products and solutions around the world. They are now in an exciting growth period and are looking for a Sales Representative to represent Melbourne's Eastern suburbs. **Benefits**: - Join a vibrant,...
-
Medical Representative
3 weeks ago
Melbourne, Victoria, Australia Healthcare Professionals Group Full timeAbout the CompanyHealthcare Professionals Group is a leading recruitment agency specializing in the healthcare industry. We are proud to partner with top pharmaceutical companies to find exceptional talent for their teams.About the OpportunityWe are seeking a highly motivated and experienced Sales Representative to join our client's team in the VIC North...
-
Technical Sales Support Representative
5 months ago
Melbourne, Australia wedi Full timewedi is a leading manufacturer for tile underlayment waterproof systems. With headquarters in Germany, wedi expanded to Australia 5 years ago and are looking for an enthusiastic, self-driven person, to be part of this amazing culture and strong growth plan. This is a unique opportunity and offers many perks including company vehicle, phone, and all travel...
-
Technical Sales Support Representative
4 months ago
Melbourne, Australia wedi Full timewedi is a leading manufacturer for tile underlayment waterproof systems. With headquarters in Germany, wedi expanded to Australia 5 years ago and are looking for an enthusiastic, self-driven person, to be part of this amazing culture and strong growth plan. This is a unique opportunity and offers many perks including company vehicle, phone, and all travel...