Product Support Representative

7 months ago


Melbourne, Australia FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
The world of finance moves fast. At FIS, we’re faster. We are a global Fintech, our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

**About the role**:
**What you will be doing**:
As a Product Support Representative supporting our Commercial Loan Origination software you will:

- Handle customer inquiries and resolve support issues such as: addressing changes, processing orders, warranty, or billing and payment.
- Software debugging, problem resolution and working with APIs.
- Provide in-depth product support and research client issues.
- Document customer information and recurring technical issues to support product quality programs and product development.

**What you will need**:

- Prior banking or finance experience would be ideal
- Proven experience in a similar Product Support role
- Strong written and verbal communication skills and the ability to relate well to clients
- Experience with SQL databases, APIs and IIS (Internet Information Services)
- Familiarity with Java or HTML would be useful
- Strong analytical, organisational and time management skills
- The ability to work independently
- Full Australian Work Rights

Added bonus if you have:

- Knowledge of FIS products
- Experience with BPMN and CMMN workflow software
- Knowledge of Apache Tomcat

**What we offer you**:
At FIS, we hire the best. In return, you receive exceptional benefits including:

- An opportunity to be the voice of innovation in the Fintech sector
- A role with a company that champions Inclusion and Diversity
- A competitive salary and comprehensive package including medical and personal insurances and employee shareholding

LI-TC2

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass



  • Melbourne, Australia FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% The world of finance moves fast. At FIS, we’re faster. We are a global Fintech, our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver...

  • Product Support

    3 weeks ago


    Melbourne, Australia Tutt Bryant Hire Full time

    With the challenges of servicing remote sites, a diverse range of equipment, climates and supported industries, Tutt Bryant’s maintenance, engineering and logistics teams are offered a great deal of opportunities, as well as some exciting challenges along the way. Working in a mix of branch locations, field service and on fixed term project sites, Tutt...


  • Melbourne, Australia Thomson Reuters Full time

    Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have experience working across the Japanese market? If yes, we are looking for you! Based in Melbourne, we are looking for a Customer Support Representative who will support clients using our Confirmation...


  • Melbourne, Victoria, Australia FIS Full time

    OverviewFIS is a leading global fintech, empowering teams to learn, grow, and make an impact in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests.SalaryWe offer a competitive salary of $80,000 - $110,000 per annum, including comprehensive benefits such as medical and personal insurances, and...


  • Melbourne, Australia Eptura Full time

    **Job Title**: Tier 1 Support Representative **Location**: Melbourne, Victoria, Australia **Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+...


  • Melbourne, Victoria, Australia Square Full time

    About the RoleWe are seeking a skilled Business Support Representative to join our team. In this role, you will handle inbound inquiries from our merchant partners, providing exceptional customer service and support. Your expertise will ensure seamless relationships between our merchants and our company, driving business growth and...

  • Sales Representative

    7 months ago


    Melbourne, Australia Rotobec inc Full time

    **Salary: Fixed salary plus commission** **Territory: Australia - New Zealand - Japan - South Korea - China** **Location: Australia or New Zealand** Join Rotobec as a Sales Representative, where you'll take charge of promoting and selling our esteemed range of products within your designated territory. This pivotal role has been newly established at...

  • Sales Representative

    7 months ago


    Melbourne, Australia Brook Recruitment Pty Full time

    **About the company** A dynamic industry leading manufacturer and supplier in the automotive industry, this long-standing company provides innovative products and solutions around the world. They are now in an exciting growth period and are looking for a Sales Representative to represent Melbourne's Eastern suburbs. **Benefits**: - Join a vibrant,...


  • Melbourne, Australia wedi Full time

    wedi is a leading manufacturer for tile underlayment waterproof systems. With headquarters in Germany, wedi expanded to Australia 5 years ago and are looking for an enthusiastic, self-driven person, to be part of this amazing culture and strong growth plan. This is a unique opportunity and offers many perks including company vehicle, phone, and all travel...


  • Melbourne, Australia wedi Full time

    wedi is a leading manufacturer for tile underlayment waterproof systems. With headquarters in Germany, wedi expanded to Australia 5 years ago and are looking for an enthusiastic, self-driven person, to be part of this amazing culture and strong growth plan. This is a unique opportunity and offers many perks including company vehicle, phone, and all travel...

  • Sales Representative

    4 months ago


    Melbourne, Australia Ci porcelain Full time

    Sales representative duties and responsibilities The day-to-day duties of a sales representative vary considerably from one company to the next. However, typical duties for this role include: - selling products, goods and services to customers - cold-calling prospects found through business directories or client referrals - visiting customers to give demos...

  • Product Manager

    6 months ago


    Melbourne, Australia ConvaTec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Sales Representative

    6 months ago


    Melbourne, Australia Vendito Consulting Full time

    Sector- Building Products - Job type- Full Time - Contact- 0488 825 673- Location- Melbourne - Salary- 100k/year - 120k/year - Reference We are seeking an enthusiastic and driven Sales Representative to join our team in Melbourne, focusing on the Northern City Area. We are a leading manufacturer and supplier of building materials across Australia and New...

  • Sales Representative

    6 months ago


    Melbourne, Australia Brook Recruitment Full time

    **About the company** A dynamic industry leading manufacturer and supplier in the automotive industry, this long-standing company provides innovative products and solutions around the world. They are now in an exciting growth period and are looking for a Sales Representative to represent them in Perth. **Benefits**: - Join a vibrant, supportive and...


  • Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...


  • Melbourne, Australia PrimeRevenue, Inc. Full time

    L1 Customer Support Representative **ARE YOU READY TO WORK AT PRIMEREVENUE?** Customer Support Representative is the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners, and Reseller Partners. This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM...


  • Melbourne, Australia PrimeRevenue, Inc. Full time

    L1 Customer Support Representative **ARE YOU READY TO WORK AT PRIMEREVENUE?** Customer Support Representative is the first line of support for all PrimeRevenue customers which include Buyers, Suppliers, Funding Partners, and Reseller Partners. This Level 1 Support TEAM is responsible for managing all incoming inquiries. Currently, our global support TEAM...


  • Melbourne, Australia Support Services - InfraBuild Full time

    **About the role**: **ARC (The Australian Reinforcing Company)** have an exciting opportunity as a **Despatch and Production Coordinator** at our **Corio **branch, it is a critical role in ensuring that our reinforcing steel products reach customers efficiently and safely. In this make-to-order environment, you’ll oversee despatch planning to optimize...


  • Melbourne, Australia D2C Full time

    Direct 2 Consumer (D2C) is an award-winning promotional marketing agency. We are looking for a Retail Field Representative based in Melbourne or Victoria to represent a well-known global domestic appliances brand. **Position Overview**: As a Retail Field Representative you’ll be the face of the brand in retail stores, ensuring the brand's products are...

  • Production Support

    7 months ago


    Melbourne, Australia Bellroy Full time

    **IN A NUTSHELL** Since we launched with a range of six wallets 13+ years ago, we now release about 50 new products a year (give or take). We're growing, and our Production team, (key to getting all of these products and those yet to come, out into the world) are on the search for someone to support them to get our products into the hands of our customers...