Receptionist

7 months ago

Endeavour Hills, Australia JLL Full time

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Are you a friendly, organised, and customer-service-oriented individual? We are currently seeking a Receptionist/Administration Assistant to join our team at Endeavour Hills Shopping Centre. As the face and voice of our centre, you will play a crucial role in providing exceptional customer service to customers, contractors, retailers, and staff members.

**An overview of the role**:

- The Reception Switchboard is manned at all times and promptly answer calls with a high level of customer service.
- Demonstrate excellent customer service when attending to customers, contractors, and retailers entering the reception area.
- Maintain and update various registers and lists, including Shopping Centre Registers, Phone Lists, Tenant Insurance, Lease Validations, Key Register, Asset Register, Retailer After Hour contact list, and more.
- Assist the Centre Administrator with after hour charges and other specified duties.
- Collect monthly sales data from retailers and upload it into the system.
- Assist with banking, filing, purchase order entry, mail collection and distribution.
- Provide assistance to retailers with account statements and invoice reprinting.
- Assist in setting up new vendors and managing office stationery supplies.
- Manage the lost property register and wheelchair hire register.
- Administer the Gift Card system.
- Support Centre Marketing with campaigns, data entry, Welcome packs, and announcing campaign winners.
- Assist the Centre Administrator with tenant account reconciliations, annual outgoings letters, and various administrative duties.

**Sound like you? This is what we’re looking for**:

- Ensure Maintain a professional and pleasant telephone manner and personal presentation.
- Demonstrate the ability to remain calm when dealing with stressed customers.
- Possess good computer skills, including proficiency in Microsoft Outlook, Word, and Excel.
- Exhibit eagerness to learn and grow as an engaged team member.
- Demonstrate excellent organization and time management skills.
- Must be friendly and able to handle difficult customers with empathy.
- Possess strong organization and time management skills.
- Willingness to learn new systems and procedures and assist in other departments if required.
- Ability to work well as part of a small but hardworking team.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of

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