Client Delivery Manager

2 weeks ago

Melbourne, Australia SAP Full time

**We help the world run better**

**What you'll do**

You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success. You focus on details, particularly with communication, problem-solving, documentation and as seen as a trusted Advisor.

Key tasks include but are not limited to the following:

- Conduct regular / quarterly business review meetings with the customer to discuss the service quality.
- Proposes and discusses improvement potential, and conducts service and business planning meetings to understand customer business needs
- Is accountable and orchestrates onboarding/transition projects, single point of contact for service and support requirements of the customer regarding SAP cloud solutions, and supports delivery/operations teams to perform and drive root cause analysis to completion
- Supports the preparation of proposals, solution assessments and service scoping exercises
- Develops & implements quality plans for the customer
- Identify upsell opportunities and collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable)
- Liaises with different SAP stakeholders involved in the accounts, to ensure success and integration with neighbored teams

Experience and Educational Requirements

1. Experience
min. 5-7 years of work experience
Excellent customer focus / Networking / Relationship Building
Results-driven / Self-organized / Decision making
Knowledge of one or more functional business processes (Logistic, Finance, etc.)
Project Management Fundamentals
Lean Fundamentals
Infrastructure know-how and technical understanding
Perspective on current IT trends
Understand Cloud business and SAP Cloud models / solutions / operation processes
Understanding of escalation handling and procedures
2. Education
minimum Bachelor’s Degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or related field
3. Professional Training & Certification
ITIL knowledge and skills are beneficial (Foundation Level)

**What you bring**

Must be an Australian Citizen as the position will be required to successfully achieve and maintain a security clearance, as issued by the Australian Government Security and Vetting Agency (AGSVA) to at least an NV1 (Negative Vetting 1) / Secret level. You can go to AGSVA website to review the Vetting Assessment Process you may need to go through and documents you may need to provide for the Australia Government Security Clearance.

**Meet your team**

The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS).
The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.
Beside that the Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with SAP.
Additionally, the CDM bears commercial responsibility for the engagement and creates upsell opportunities.

SAPSovereignCloudCareers #SAPSovereignCloud

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 353090 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |

  • Engagement Manager

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Role: Engagement Manager** **Location: Melbourne** **Client: LTI Mindtree** - **About Delivery Centric**:_ - **Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a...

  • Client Delivery Manager

    4 weeks ago

    Melbourne, Australia Optus Full time

    **Client Delivery Manager - ICS**: **Date**:21-Apr-2023 **Location**: Melbourne, Australia **Company**:Singtel Group **About the role** As a Customer Delivery Manager you have responsibility for the profitable and financial achievement of Optus’ key performance indicators. The role will recommend the strategic vision, direction and implementation of...

  • Engagement Manager

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job Title: Engagement Manager** **Location: Melbourne** **Employment Type: Permanent** **Responsibilities**: - Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources. - Meet customer expectations for all the project-related deliveries partnering...

  • Program Manager

    1 month ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** **Role: Program Manager** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About...

  • Delivery Manager

    4 weeks ago

    Melbourne, Australia Corptec Technology Partners Full time

    **Delivery Manager** Corptec Technology Partners is an international player in the areas of business transformation and organisational performance. Our diversified client portfolio includes Australia - s best and brightest in FinTech, Retail, Telco and Government organisations. We have an opportunity for an experienced **Delivery Manager** to join our team...

  • Delivery Manager

    2 weeks ago

    Melbourne, Australia JLL Full time

    Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter,...

  • Delivery Manager

    2 weeks ago

    Melbourne, Australia JLL Full time

    What this opportunity involves: We are seeking a skilled and experienced Delivery Manager to join our team in Victoria. In this role, you will be responsible for ensuring the successful delivery of construction and project management services to our clients. You will work closely with the State Manager, Operations Directors, and other stakeholders to...

  • Client Manager

    4 days ago

    Melbourne, Australia Aon Full time

    Flexible working arrangement available You will be joining a high performing team with excellent growth opportunities Position will suit someone who is results-driven Client Manager | Melbourne We are seeking a Client Manager to join our National Team, which specialises in the delivery of best-in-class risk management solutions for clients. We have...

  • Client Manager

    3 weeks ago

    Melbourne, Australia Aon Corporation Full time

    Posting Description: - Senior client relationship management role in insurance broking within a leading global professional services firm - Service a substantial and varied client portfolio - Highly successful and collaborative team with proven record of success **Client Manager, Global & Corporate** A core Client Segment within Aon Risk Solutions,...

  • Iam Delivery Manager

    4 weeks ago

    Melbourne, Australia M&T Resources Full time

    **Melbourne** **IT & Telecomms** Project Management / Team Lead - Hybrid working schedule. - Client location is in CBD, Melbourne - 12 month contract with possible extensions **About the company**: Our client is an Australian household name and leader in the IT&T sector with a large enterprise environment and nationwide presence as well as very high...

  • Client Manager

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Drive the success of the client account and optimise service delivery. Melbourne Location | $125k + super + bonus What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and...

  • Client Services Manager

    4 weeks ago

    Melbourne, Australia Charterhouse Full time

    Experience as a client services administrator looking to take the next step within a value based boutique accounting firm, offering a 9 day fortnight, CBD based. - **Client Services Manager | ASIC experience**: - **Boutique Financial Services Firm**: - **$80-90 + super + Bonus**: - **Supportive and growing culture**: - **9 day fortnight** **About the...

  • Service Delivery Manager

    1 month ago

    Melbourne, Australia Star Aviation Full time

    **Introduction**: Jumpstart your aviation career with Star, Australia's most dedicated ground handling service! Partnering with 19 different airlines across ten airport Australia-wide, we pride ourselves on being big enough to manage, yet small enough to care. **Description**: Reporting to the Airport Manager, with a dotted line to the Head of Service...

  • D365 Functional Consultant

    1 month ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Role: D365 Finance Functional Consultant** **Location: Remote** **Client: LTI Mindtree** - **About Delivery Centric**:_ - Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes...

  • Client Relationship Manager

    1 month ago

    Melbourne, Australia Alchemy Global Talent Solutions Full time

    **Job Details**: **Posted**: - 8th August, 2023- **Sector**: - Immigration & Legal, Global Mobility- **Location**: - Melbourne, Victoria, Australia- **Job Ref**: - 16764- **Salary**: - AUD $82,000 + Super- A successful global immigration company is looking to add a Client Relationship Manager to their growing operation in Melbourne. The Client...

  • Senior Data Analyst

    4 weeks ago

    Melbourne, Australia Anton Murray Consulting Full time

    MelbourneAsset ManagementPermanentThe Senior Data Service Analyst role sits within the Data as a Service Client Delivery team and is responsible for support and delivery of Data as a Service.The role performs day-to-day oversight of Data as a Service-related reporting services that are produced by the offshore hub location.The Senior Data Service Analyst...

  • Client Relationship Manager

    1 month ago

    Melbourne, Australia Veritas Recruitment Full time

    Global Accounts | Blue chip | National profile - $130k - $140k ++ | Commercial role | Corporate - Process Improvement | Implementation | Retention **ABOUT THE COMPANY** This global freight forwarder is renowned for excellence and professionalism and provides market-leading training and mentoring to committed staff. **ABOUT THE ROLE** Reporting to the...

  • D365 Functional Consultant

    1 month ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** We are currently looking for **D365 Functional Consultant **- **Financials** who are based out of **Australia **, to help our clients deliver solutions. **Role Title: D365 Functional Consultant - Financials** **Location**:Remote , **Employment Type**: Full Time **Key Responsibilities**: Experience of minimum 2-3 full life-cycle...

  • Release Lead

    4 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job description** We are currently looking for Release Lead who are based out of **Melbourne** to help our clients deliver solutions. **Role Title**:Release Lead** **Location: Melbourne** **Employment Type**:Full Time** **Key Responsibilities**: - Principal Accountabilities - Conceptualize overall design and contribute on pitches, developing...

  • Service Delivery Manager

    1 month ago

    Melbourne, Australia FUJIFILM Full time

    **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are...