Client Relationship Manager

1 month ago


Melbourne, Australia Veritas Recruitment Full time

Global Accounts | Blue chip | National profile
- $130k - $140k ++ | Commercial role | Corporate
- Process Improvement | Implementation | Retention

**ABOUT THE COMPANY**
This global freight forwarder is renowned for excellence and professionalism and provides market-leading training and mentoring to committed staff.

**ABOUT THE ROLE**
Reporting to the Commercial Manager, the Client Relationship Manager is responsible for a portfolio of executive-level senior accounts. Previous experience in global commercial accounts within International Freight Forwarding is imperative. Working closely with your clients and internal departments to ensure the smooth execution of freight movements will be the measure.

**DUTIES**
- Commercial link between the client and business
- Focus on relationship development with the key contacts
- Explore new business opportunities and value-added services within your portfolio of accounts
- Analyse and report essential trends and issues to internal and external contacts around agreed KPI's
- Mentor your internal team, mentor and manage through constant reviews

**SKILLS AND EXPERIENCE**
- 10 years of experience in Key Account and Global Account Managment (Freight Forwarding im[peritive)
- Identify process, retention, profitability and service delivery improvements and initiatives
- Ability to maintain corporate relationships at the director and executive level
- Proven experience in expanding existing portfolios through farming new business
- Previous experience managing staff within a freight forwarding team

**COMPANY CULTURE**
A professional, global organisation with robust internal processes and procedures in place. Extensive and ongoing training provided.

**BENEFITS**
- Continued and ongoing training and development program
- Career progression opportunities for motivated individuals
- Modern, dynamic office set-up
- Therefore, we will be completing all of our recruitment processes via digital channels for the near future._

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