Indigenous Call Centre Banker

3 weeks ago

Parramatta, Australia Westpac Group Full time

Team dedicated to support our Indigenous Community Customers
- Based in Bedford Park, starting September 2024 Full time paid training provided, multiple permanent positions

**How will I help?**
Join our dedicated phone-based team and become a key player in fostering financial well-being. We're a community-oriented group committed to understanding individual needs and building genuine connections with all our customers.

The Indigenous Call Centre team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.

In this role, you'll be a vital resource for our Aboriginal and Torres Strait Islander and remote community customers. You'll answer questions about everyday banking needs, fostering trust and understanding through open communication.

Hours of operation are **Monday to Friday between the hours of 9:00 AM - 6:30 PM
**What's in it for me?**
- You’ll be paid competitively, while being in a great position to grow your career.
- You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
- Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms.

**The role**
- Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.

**What do I need?**
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI driven environment
- A genuine interest in Banking and Financial Services
- Happy to commute and work onsite at our Bedford Park

**What’s it like to work here?**
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How to I Apply?**
Start here. Just click on the **APPLY **button.

**_Do you need reasonable adjustments during the recruitment process? _

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