Call Centre Operator

1 week ago


Parramatta, New South Wales, Australia Ashdown Consulting Full time
$31.53 p/h + super

  • 4 Month Contract
  • Parramatta/WFH

Call Centre Operator | 4 Month Contract | $34.84 p/h Incl. Super
- $31.53 p/h + super

  • 4 Month Contract
  • Parramatta

About the Company
A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 6 month contract.

About the Role

  • Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
  • Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
  • Identify, refer and assign nonstandard and more complex enquiries to a Centre of Expertise for action and resolution.
  • Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
  • Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
  • Ability to confidently use multiple technology platforms and databases
  • Must adhere and meet to Contact Centre KPI's on a daily and monthly basis

About You

  • Strong commitment to customer service
  • Display resilience and courage
  • Manage self, including accountability and initiative
  • Communicate effectively
  • Strong technical experience

Benefits of contracting through Ashdown People

  • 5th largest supplier to the NSW Government
  • Get paid weekly
  • Offer Insurances for ABN Contractors
  • Consistent communication & transparency
  • Detailed onboarding & support


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