Technical Specialist

6 months ago

Canberra, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne or Canberra, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to support the Case Management teams by providing up-to-date technical guidance and training support on compensation payment schemes and assisting, supporting, and training in their administration. This position operates in a customer centric environment that focuses on the pro-active management of claims.

You will use your prior knowledge in the SRC (Safety, Rehabilitation and Compensation) Act or Comcare Scheme to coach and train team members and provide accurate and strategic advice in accordance with workers compensation guidelines. This exciting role requires a motivated self-starter to provide technical support, training, and advice to Case Managers in a fast-paced environment.

This is permanent, full-time position based in either our Melbourne or Canberra office, with flexibility to work from home for up to 3 days per week once fully trained.

YOUR RESPONSIBILITIES
- Undertake a variety of technical functions including a primary focus on reconsiderations, appeals, and reviews of compensation entitlements
- Provide technical advice, training, and assistance to Case Managers, and internal and external stakeholders based on sound understanding of the legislation, case law and risk management considerations
- Develop, coach and train a group of Case Managers which supports the delivery of a world class customer experience in line with relevant key performance measures
- Work within the legislative and regulatory environment to optimise outcomes for all stakeholders

ABOUT YOU
- Demonstrated experience in administering and managing a portfolio of claims and providing sound technical advice and training functions under the _Safety, Rehabilitation and Compensation Act 1988 _(SRC Act) or Comcare Scheme.
- Demonstrated experience in best practice dispute resolution, negotiation and mediation
- Demonstrated experience working in a fast-paced environment
- Capability to develop, conduct training and support continuous improvement initiatives
- Experience in coaching, training and mentoring Case Managers in the workers compensation industry
- Strong written and verbal communication skills
- Evidence of stakeholder management and decision making in a Workers Compensation setting

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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