Assistant Village Manager

2 weeks ago

Narrabeen, Australia Orchard Talent Group Full time

**Contract Type**:

- Full Time**Location**:

- Narrabeen

**Industry**:

- Aged Care**Contact Name**:

- Rachel Boeg-


**Contact Phone**:

- 9157 6221**Date Published**:

- 30-Apr-2024**The Organisation**

RSL LifeCare is a leading Australian provider of high-quality aged care, retirement living, and home care services. Established in 1911, the organisation has a rich history of supporting veterans and their families but has since expanded its services to cater to the broader community. With a commitment to enhancing the lives of older Australians, RSL LifeCare operates numerous retirement villages, aged care homes, and community care programs across New South Wales and the Australian Capital Territory. Their focus on innovation, compassionate care, and respect for individuals' dignity ensures that residents receive tailored support to maintain their independence and quality of life.
- _
**The Opportunity**

The Assistant Village Manager is a key leadership role for the village. The role is responsible for providing additional management support delivering positive customer experiences and service delivery to residents. The position spans all aspects of managing a retirement village, including operational, lifestyle and governance elements to ensure the village provides high-quality services in a safe and welcoming environment while operating within budget and meeting compliance requirements. The Assistant Village Manager will be responsible for the management of a team spanning reception and administration as appropriate for the village, based on size and service offering.

Reporting to the Village Manager, the Assistant Village Manager will be responsible for:

- Raising awareness of RSL LifeCare internally and externally, while understanding and addressing the individual needs of residents.
- Embedding the LifeCare Way by establishing clear operating procedures to improve resource efficiency, communication, and create an open and inclusive culture.
- Leading by identifying and understanding the needs of both RSL LifeCare (strategic goals) and residents (well-being). Utilise negotiation and advocacy skills to ensure success.
- Promoting RSL LifeCare in the local community by building relationships with businesses, groups, and other RSL LifeCare managers.
- Collaborating with sales and property teams to achieve occupancy targets and other key performance indicators. Share best practices with other Village Managers to deliver exceptional service and resident experiences.

**About You**
- Experience in an operational management capacity, such as village, site or facility management, community management, or similar, and a demonstrated ability to implement change and manage a high-performing team.
- Diversity of thought and experience gained across retirement living, health care, aged care, or other customer-focused sectors (e.g. hospitality and retail)
- Sound financial acumen with experience performing effectively against operational budgets.
- Experience in mediation and dealing with complex issues and relationships.
- Excellent verbal and written communication skills.
- Demonstrated compassion, empathy, and an ability to build meaningful relationships.

**What’s on Offer**

This is an opportunity to join one of Australia’s leading Aged Care providers, who are driven to provide exceptional care in the community. This role will be supported by a well-regarded leadership team, with extensive on-site and roving educational support. **RSL LifeCare's passion for upskilling their staff fuels your professional growth with ongoing training every 6-8 weeks, so you'll always be learning and advancing.**

An attractive remuneration package and benefits will be offered to the successful applicant, including Not-for-Profit salary packaging.

**Join RSL LifeCare because**:

- Competitive remuneration package and Not for Profit Salary Packaging
- Annual leave loading of 17.5%
- Team-building activities, well-being days and volunteering opportunities
- Personal and professional development support.
- Collaborative and passionate team environment.

**Commitment to Diversity**:
**How to Apply**

Applications close 15th May 2024.

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