Client Coordinator

2 months ago

Sydney, Australia Hatch Full time

** This role is at Publicis Groupe (not for Hatch)**

Hatch is supporting Publicis Groupe to find a great Client Coordinator to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Publicis Groupe.

**About the role at Publicis Groupe**

The purpose of the Client Coordinator is to manage campaign delivery, working with internal and external stakeholders to orchestrate successful outputs for our clients. Alongside the Executive, they ensure best-in-class implementation of campaigns across digital, performance and offline channels. The Client Coordinator is also responsible for monitoring campaign performance and insight development - making sure that data is accurate and that the analysis and insights clearly drive continued performance for our clients.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Publicis Groupe.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Job Type**: Casual

**Salary**: $65,000.00 - $85,000.00 per hour

Work Location: Hybrid remote in Sydney, NSW 2000

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