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Enterprise Customer Success Manager

8 months ago

Sydney, Australia Boomi Careers Page Full time

**About Boomi and What Makes Us Special**

As an Enterprise Customer Success Manager, you will be our Customers' strongest advocate, helping them realize value from their Boomi investments. A true team player, you would be as much passionate about maximizing outcomes as about providing an exceptional experience for every customer.

You will act as a trusted advisor to our large enterprise customers in ANZ providing strategic guidance and removing all barriers to maximizing their investment in Boomi's iPaaS platform.

You are relentless and dedicated to providing an out-of-the-world Boomi experience to our customers and partners on our platform, products, and services and orchestrate all post-sales lifecycle activities including adoption, implementation, value creation, business reviews, roadmap alignment, and achieving measurable outcomes.

**You will**:

- Act as a strategic partner to executive-level business and technical decision-makers leading them to define and realize their digital and business transformation outcomes
- Build and nurture strong customer executive relationships to develop a holistic and deep view of their current, short-term and strategic programs
- Have a strategic, result oriented and growth-focused mindset to engage, retain and expand customer adoption
- Relentless lead proactive customer success motion from onboarding to business value realization
- Deliver executive-level strategic business reviews with relevant stakeholders
- Be an excellent Team Player. Work with Sales, Professional Services, Product, Finance, Training and Support teams to provide a world-class post-sales experience to our customers
- Have significant customer-facing experience leading enterprise customers through business or technology transformations
- Drive customer advocacy, outcomes, expansion and reference-ability for your book of business

**Essential Requirements**
- 12+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, or other roles with Account management focus
- Ability to shift from developing high-level strategies to effective execution, conflict resolution, influencing at every level and driving decisions through appropriate collaboration
- Ability to engage with CXOs during QBRs and Success 360's on topics such as business value and total cost of ownership, etc.
- Excellent stakeholder management skills both with customers and within an organization
- Strong track record of proactively identifying customer needs and implementing success, adoption, and outcome realization plans
- High performer with an ability to meet and exceed key performance indicators
- Excellent communicator with business, analytical, and problem-solving skills

**Desirable Requirements**
- Experience working with a SaaS vendor
- Subject or domain experience with iPaaS, Cloud and Application Integration or B2B integration
- Experience with Data Integration and Analytics Platforms or Solutions
- Experience with Customer Success Management tools like Gainsight
- Advanced Educational Degree preferred

LI-KT1

**Be Bold. Be You. Be Boomi.** We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.