Enterprise Customer Success Manager

3 weeks ago

Sydney, Australia Boomi Careers Page Full time

**About Boomi and What Makes Us Special**

As an Enterprise Customer Success Manager, you will be our Customers' strongest advocate, helping them realize value from their Boomi investments. A true team player, you would be as much passionate about maximizing outcomes as about providing an exceptional experience for every customer.

You will act as a trusted advisor to our large enterprise customers in ANZ providing strategic guidance and removing all barriers to maximizing their investment in Boomi's iPaaS platform.

You are relentless and dedicated to providing an out-of-the-world Boomi experience to our customers and partners on our platform, products, and services and orchestrate all post-sales lifecycle activities including adoption, implementation, value creation, business reviews, roadmap alignment, and achieving measurable outcomes.

**You will**:

- Act as a strategic partner to executive-level business and technical decision-makers leading them to define and realize their digital and business transformation outcomes
- Build and nurture strong customer executive relationships to develop a holistic and deep view of their current, short-term and strategic programs
- Have a strategic, result oriented and growth-focused mindset to engage, retain and expand customer adoption
- Relentless lead proactive customer success motion from onboarding to business value realization
- Deliver executive-level strategic business reviews with relevant stakeholders
- Be an excellent Team Player. Work with Sales, Professional Services, Product, Finance, Training and Support teams to provide a world-class post-sales experience to our customers
- Have significant customer-facing experience leading enterprise customers through business or technology transformations
- Drive customer advocacy, outcomes, expansion and reference-ability for your book of business

**Essential Requirements**
- 12+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, or other roles with Account management focus
- Ability to shift from developing high-level strategies to effective execution, conflict resolution, influencing at every level and driving decisions through appropriate collaboration
- Ability to engage with CXOs during QBRs and Success 360's on topics such as business value and total cost of ownership, etc.
- Excellent stakeholder management skills both with customers and within an organization
- Strong track record of proactively identifying customer needs and implementing success, adoption, and outcome realization plans
- High performer with an ability to meet and exceed key performance indicators
- Excellent communicator with business, analytical, and problem-solving skills

**Desirable Requirements**
- Experience working with a SaaS vendor
- Subject or domain experience with iPaaS, Cloud and Application Integration or B2B integration
- Experience with Data Integration and Analytics Platforms or Solutions
- Experience with Customer Success Management tools like Gainsight
- Advanced Educational Degree preferred

LI-KT1

**Be Bold. Be You. Be Boomi.** We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

  • Enterprise Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Boomi Careers Page Full time

    About Boomi and What Makes Us SpecialAs an Enterprise Customer Success Manager, you will be our Customers' strongest advocate, helping them realize value from their Boomi investments. A true team player, you would be as much passionate about maximizing outcomes as about providing an exceptional experience for every customer.You will act as a trusted advisor...

  • Enterprise Customer Success Manager

    3 weeks ago

    Sydney, Australia Khoros Full time

    Overview: At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and...

  • Customer Success Manager, Enterprise

    3 weeks ago

    Sydney, Australia Procore Full time

    We are currently seeking an **Enterprise Customer Success Manager** who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from...

  • Customer Success Manager, Enterprise

    2 months ago

    Sydney, Australia Procore Technologies Full time

    We are currently seeking a **Enterprise Customer Success Manager** who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from...

  • Enterprise Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Khoros Full time

    Overview:At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.We are...

  • Customer Success Manager, Enterprise

    5 days ago

    Sydney, New South Wales, Australia Procore Full time

    We are currently seeking a Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from Procore...

  • Customer Success Manager, Enterprise

    2 months ago

    Sydney, Australia Procore Technologies Full time

    Job DescriptionWe are currently seeking an Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients. Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive...

  • Enterprise Customer Success Manager

    2 weeks ago

    Sydney, Australia Datadog Full time

    As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...

  • Enterprise Manager, Customer Success

    3 weeks ago

    Sydney, Australia Procore Technologies Full time

    As our **Enterprise Manager, Customer Success** you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Suffolk Tech Full time

    As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement.Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a...

  • Enterprise Customer Success Manager

    7 days ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Enterprise Account Manager

    2 months ago

    Sydney, Australia Hewlett Packard Enterprise Full time

    Enterprise Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise (HPE) advances the way people live & work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. HPE helps...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Suffolk Tech Full time

    As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a...

  • Enterprise Manager, Customer Success

    3 weeks ago

    Sydney, Australia Procore Technologies Full time

    Job DescriptionAs our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    Job DescriptionAs our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption...

  • Enterprise Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    As our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore's Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing a...

  • Enterprise Account Manager

    5 days ago

    Sydney, New South Wales, Australia Hewlett Packard Enterprise Full time

    Enterprise Account ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise (HPE) advances the way people live & work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.HPE helps customers to...

  • Enterprise Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Okta Full time

    Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...

  • Enterprise Customer Success Manager

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Nearmap (not for Hatch)** Hatch is supporting Nearmap to find a great Enterprise Customer Success Manager (SaaS) to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Nearmap. **About...

  • Enterprise Customer Success Manager

    3 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Reejig (not for Hatch)** Hatch is supporting Reejig to find a great Enterprise Customer Success Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Reejig. **About the role at...