Customer Success Manager

1 week ago

Sydney, Australia Haast Full time

**About Haast**:
We're not just talking about AI - we're building one of the first enterprise-grade LLM implementations that delivers real, measurable value to compliance and legal teams TODAY.

For the last 2 years, we've been transforming how organisations handle compliance from a painful checkbox exercise into a smooth, intelligent process. Our AI-powered platform is helping legal, compliance, and marketing teams revolutionise their operations with 80% faster reviews and 4x productivity boosts. (And yes,we triple-checked those numbers)

Why is this exciting? Because we're surfing the biggest wave in enterprise tech - the AI revolution. As the regtech industry rockets toward a $50 billion future, we're proudly flying the Australian flag on the global stage.

Think about it: Design has Canva. Projects have Trello. Now, Compliance has Haast.

**The Role**:
We're looking for a Customer Success Manager to help our enterprise clients get the most out of our AI compliance platform. You'll work closely with compliance and legal teams, guiding them through implementation and helping them transform their daily workflows. This role is perfect for someone who loves solving problems, building relationships, and has a keen interest in regulatory technology.

**Impact You'll Make**:

- Guide clients through successful platform implementation and adoption
- Help clients optimize their compliance workflows and achieve their goals
- Monitor client health and engagement to ensure long-term success
- Deliver regular training sessions and create help resources
- Work with our product team to share client feedback and feature requests
- Identify opportunities for clients to expand their use of the platform
- Build strong relationships with key stakeholders in client organizations
- Track and report on client success metrics and platform usage

**What You'll Bring: Must Have**:

- Strong communication and presentation skills
- Experience working with enterprise software platforms
- Ability to build and maintain client relationships
- Basic understanding of compliance or regulatory requirements
- Problem-solving mindset and attention to detail
- Experience in creating and delivering client training
- Strong project management skills

**Nice to Have**:

- Legal or compliance experience
- Experience in RegTech, FinTech, or Legal Tech
- Knowledge of marketing compliance
- Background in enterprise SaaS platforms
- Experience with AI/ML products
- Understanding of risk management principles

**Why Haast?**:
**Growth & Impact**:

- Leading the evolution from dull, traditional SaaS to AI-powered workflows (because nobody ever said "I love manually reviewing disclaimers")
- Build enterprise-grade AI technology that major institutions actually trust (and love)
- Empowering humans to focus on strategic work they love by eliminating tedious compliance reviews
- Creating technology that builds customer trust and protects consumer rights

**Benefits & Culture**:

- Sydney-based with flexible work arrangements (because life happens)
- Competitive salary and equity (ESOP) - we believe in sharing the success
- Rapid career growth - high performers get real opportunities, not just high fives and a monthly pizza party
- Work with cutting-edge AI technologies that your current employer claimed you would be
- Collaborative, engineering-driven culture focused on learning and development

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