Operations Coordinator

4 weeks ago

Darling Harbour, Australia Kelsian Group Full time

**Join an award winning tourism and transport company**:

- ** Exciting Leadership Development Opportunity**:

- ** Sydney's Largest Marine & Tourism operation**

SeaLink (Captain Cook Cruises, Sydney) is part of the Kelsian Group, Australia's largest marine tourism and transport group. Captain Cook operates a fleet of 18 vessels on Sydney Harbour.

**About The Role**

The **Operations CoOrdinator **is responsible for coordinating the day-to-day service operations of our busy fleet of 16 commercial vessels. Reporting to the Marine Operations Manager and collaborating with other department heads, you will ensure our customers receive an efficient and professional service. Being highly organised with strong time management skills, you will develop rosters, schedule our vessels and develop timetables. You will also ensure that our customer standards are delivered to meet our customer expectations by monitoring, maintaining and seeking opportunities for improvement.

Once successful, you will become part of our friendly and professional results oriented Marine operations team, offering exceptional service to a wide range of customers seeking an outstanding cruise and leisure experience.

We would prefer you to have had experience working on board a commercial or recreational vessel and operated the rostering system “Deputy”. However, if you’re a customer-focused, safety-conscious, team player, we’d love to hear from you.

**Key Role Responsibilities and Requirements**

As the Rostering & Support Officer, you will:

- Develop rosters for the Marine Department with the Marine Operations Manager (Using the rostering system Deputy)
- Develop and amend timetables
- Induct all new marine employees in line with company guidelines
- Check timetables are updated across all platforms including websites, Facebook, Trip view and our commuter apps.
- Manage payment systems and passenger movements
- Signage
- Wharf Bookings
- Vessel availability
- Ensure appropriate presentation of personnel
- Coordinate training and induction of all vessel crew
- Provide guidelines, direction and supervision of staff uniforms and personal presentation
- Be time efficient with administrative duties

**This role is a full-time position however expressions of interest for part time hours will be considered.**

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close by 5pm 4 May 2023**

Captain Cook Cruises NSW is part of the Kelsian Group - Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

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