Billing & Collection Officer

2 months ago

Melbourne, Australia The Victorian Rehabilitation Centre Full time

**Collections Officer Victoria**

Healthscope's Victorian Centralised Billing and Collections Hub is looking to employ a Collection Officer to join their busy team. The primary purpose of this role is to manage a portfolio of fund and patient related debt as per Healthscope payment terms, whilst maintaining the highest standard of customer service and industry leading standards. You will have excellent communication and customer service skills, as well as the ability to work both autonomously and within a team to achieve individual and team objectives.The role is based at The Victorian Rehabilitation Centre, Glen Waverley and is Full Time

**Why Healthscope?**

When you join Healthscope, you become part of our **Community of Care**. Our people are at the heart of our organisation - no matter the role, every day **our people make a difference** to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 38 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
- Flexibility to work across one or multiple hospitals across our network.
- Discounted health insurance
- Continuous professional development, education & support provided to encourage growth
- We support each other, share learnings, celebrate successes and face challenges together

We pride ourselves on working with **talented, passionate and caring** people to ensure our patients receive the highest quality care and experience during their stay with us.

**_Come and be the difference in our patient's lives_**.**

**Key Responsibilities will include**:

- Ensuring that Collections processes are adhered to in line with management guidelines and in line with One Healthscope approach.
- Daily follow up of overdue invoices with relevant Funds
- Investigation of unresolved disputes with Healthscope Hospitals, ensuring timely issue resolution to mitigate aged debt.
- Assisting with End-to-End collection activities for Patient Debt, including outbound and inbound telephone calls; and any other collection tasks as instructed.
- Build strong stakeholder relationships and building trust and service confidence for the Hub.
- Ad hoc tasks and other relevant duties as directed by management.

**Selection Criteria includes**:

- Strong stakeholder management skills.
- Experience in all aspects of the Collection function.
- Reconciliation skills will be highly regarded.
- Ability to work autonomously and collaboratively in a team environment.
- Worked to deadlines under pressure and planned and prioritised in a fast-paced environment.
- Worked in Healthcare industry (desirable)
- Medium excel skills be highly regarded.

**Enquiries should be directed to**:
Andres Leal (Vic/TAS Billing and Collection Hub Manager) by phoning 0417 012 394

**Applications close**: 26th November 2024

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