Accommodation Services Manager

1 month ago

Heidelberg, Australia Claro Aged Care and Disability Services Full time

**Who we are**:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro

Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and means ‘to brighten’ - and we’re here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we’ll work in partnership with you and make it happen.

**The Opportunity**:
We are seeking an experienced Accommodation Services Manager to join our team. Supported by the Area and State Manager the Accommodation Services Manger will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs..

This role will be responsible for ensuring clients needs are being met alongside ensuring support workers are upholding their duties in a prompt and professional manner. Other tasks will also include coaching of staff, daily rostering and key relationships.

**You will be responsible for, but not limited to**:

- Managing the day to day running of the allocated site
- Effectively manage people metrics
- Responding to unplanned support call requests
- Identify any disputes or complaints and escalate in a timely manner
- Successfully manage and close risk incidents
- Liaise with the SDA property manager to advise of any property repairs and or incidents
- Complete monthly audit on fire drills, first aid kits and WHS monthly auditing
- Participate in internal and external audits

**To be successful in this role you will have**:

- Minimum 2 years’ proven leadership, in health, particularly client/case management, quality management, incident management and resolution;
- Knowledge of the changing environment in the disability/health sector
- Strong people management and team leadership skills
- Exemplary customer service skills
- Willingness to take ownership and hold people accountable
- High level of computer literacy with experience in Microsoft Office and data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information
- Ability to thrive in a fast-paced and challenging environment

**Additional Requirements**:

- Current National Police Check
- NDIS Worker Screening Check
- Evidence of current work rights in Australia
- Current Australian Drivers license

**What’s in it for you**:

- Opportunity to work for the nation's largest allied health, disability and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Employee Assistance Program for staff and their families

**How to apply

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