Program Support Officer

6 months ago

Upper Mount Gravatt, Australia Wellways Full time

**Full time ongoing opportunity, based in Upper Mt Gravatt**:

- ** $36.00 p/hr (SCHADS Schedule B Level 3) + 10.5% super + salary packaging benefits**:

- ** Rewarding role in a fast-paced environment**

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

**About this opportunity**

The Program Support Officer position has been designed in response to increasing demand on the Wellways Carer Gateway Service Delivery program. You will provide administrative support to Counselling, In-Person Peer Support (IPPS), Facilitated Coaching and Community Engagement teams across the Carer Gateway Service.

You will work closely with operational staff to ensure that service delivery and promotion is planned and delivered efficiently and effectively, increasing the capability of teams to focus on core service delivery. Additionally, you will work collaboratively to manage service demand, ensure a timely and targeted service response, as well as contributing to the ongoing development of systems and processes which maximise the teams' capability to deliver Carer Gateway services in community.

Using your amazing organisational skills and attention to detail, your responsibilities will include:

- The management of inbound referrals from the Contact Centre;
- Coordinating events and communication pieces to a variety of audiences;
- Maintaining databases and spreadsheets of confidential data;
- Liaising with internal and external stakeholders in a timely and professional manner;
- Support the development, implementation and maintenance of administrative systems and processes.

**To be successful in this role, you will possess the following**
- Administration qualification, tertiary qualification in social science or a related discipline and/or relevant equivalent experience
- Satisfactory Police Check (no older than 12 months)
- Working with Children Check, prior to commencement
- Evidence of working rights within Australia such as a passport, birth certificate or VISA
- NDIS Orientation Module
- NDIS Worker Screening Check

**About Us**
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

**What we offer**
- A purpose driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- Receive 17.5% leave loading every time you take annual leave
- Paid parental leave after 12 months of ongoing employment
- Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact **Karen Lawson **on** 0403 213 792**

Once you APPLY click here for position description

Wellways is committed to the safeguarding of children and vulnerable people. **Successful applicants must undergo a comprehensive screening process prior to their commencement.

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