Operations Officer

7 months ago


Brisbane, Australia GSB Full time

Operations Officer

**Operations Officer**

Great Southern Bank is seeking a new Operations Officer within Customer Operations to join the team on a permanent full-time basis. The Customer Operations team manage all functions relating to Customer Lifecycle and deposit products and their associated payments. You will assist with Term Deposits, Customer Resignations, Customer Onboarding, Customer profile management and Deceased Estate. This hybrid position is based in our Brisbane CBD office with the flexibility to work from home two days per week.

**Your responsibilities**:

- Comprehend and respond to unique customer and internal enquiries via a number of channels including digital and voice
- Manage customers FACTA/CRS requirements in line with regulatory obligations
- Support the growth of the Bank via customer onboarding through our digital platforms and branch network
- Leverage internal and external relationships with relevant stakeholders to drive better customer experiences

**About you**:

- Experience in customer service or financial services industry
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to work independently and part of a team
- Professional phone manner with keen attention to detail

**A little bit about us...**
For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

Job ID req4651


  • Terminal Operator

    4 months ago


    Brisbane, Australia Australian Terminal Operations Management Full time

    **About ATOM** ATOM specialises in managing and operating bulk fuel and lubricants terminals across Australia for our customers, with services ranging from storage and handling of bulk liquid fuels and lubricants to maintenance and engineering. Our priorities are simple: deliver safe, reliable, and effective terminal operations, maintenance and engineering...

  • Operations Officer

    4 months ago


    Brisbane, Australia Jumbo Interactive Limited Full time

    ASX - 300 Listed Company (JIN) - Hybrid Working Environment - 3 days per week in office close to CBD **About Us** There’s an eternal optimist in all of us who dreams of a big, life-changing lottery win. At Oz Lotteries’ we exist to make this a reality. Offering everyday Aussies more chances to win, more often — on a wide range of commercial and...

  • Operations Officer

    7 months ago


    Brisbane, Australia GSB Full time

    Operations Officer Operations Officer Great Southern Bank is seeking a new Operations Officer within the Banking Operations team for a 6-month secondment (max term contract) opportunity. You will be part of the Payment Operations team and manage customer transaction disputes, insurance claims as well as manual payment requests and exception processing....

  • Operations Officer

    1 week ago


    Brisbane, Australia Queensland Health Full time

    We are seeking hardworking and reliable casual linen operational officers to work as a team in the Queensland Health linen laundry located at Woolloongabba. **To be successful in this role you will be responsible for**: - Sorting, cleaning, collecting and distributing clean and soiled linen - Hand folding and packing linen - Operating tug equipment -...

  • Operations Officer

    7 months ago


    Brisbane, Australia Transport and Main Roads Full time

    In the role of Operations Officer within the Heavy Vehicle Access Team you will provide Heavy Vehicle Road Operations support to the Advisor in close liaison with the Queensland Police Service (QPS), the National Heavy Vehicle Regulator, Industry, the Heavy Vehicle Section and Transport and Main Roads (TMR) regions in managing the Heavy Vehicle operations on...

  • Operations Officer

    7 months ago


    Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is seeking a new Operations Officer within the Banking Operations team for a 6-month max term contract opportunity. You will be part of the Payment Operations team and manage manual payment requests, exception processing and customer transaction disputes. This hybrid position is based in our Brisbane CBD office with the flexibility to...

  • Operations Officer

    7 months ago


    Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is seeking a new Operations Officer within the Banking Operations team for a 6-month secondment (max term contract) opportunity. You will be part of the Payment Operations team and manage customer transaction disputes, insurance claims as well as manual payment requests and exception processing. This hybrid position is based in our...

  • Operations Officer

    7 months ago


    Brisbane, Australia Great Southern Bank Full time

    Great Southern Bank is seeking a new Operations Officer within Customer Operations to join the team on a permanent full-time basis. The Customer Operations team manage all functions relating to Customer Lifecycle and deposit products and their associated payments. You will assist with Term Deposits, Customer Resignations, Customer Onboarding, Customer...


  • Brisbane, Australia Transport and Main Roads Full time

    In the role of Operations Support Officer, some of your responsibilities will include: Requirements of the role - Builds and sustains relationships to enable the collaborative delivery of customerfocused outcomes - Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency - Pursues...


  • Brisbane, Australia Technology One Limited Full time

    **How you'll make a difference...** As a Consulting Operations Officer you will responsible for delivering a compelling customer experience to our Consulting teams by effectively providing consulting operational support activities. This is a varied and challenging role which would suit someone who's just as comfortable with the day to day office management...

  • Operations Officer

    7 months ago


    Brisbane, Australia Great Southern Bank Full time

    Operations is the beating heart of the bank. You will be part of the Banking Operations unit within the Operations and Continuous Improvement. Banking Operations manage all Operations functions relating to Customer Lifecycle and deposit products and their associated payments eg. Term Deposits, Customer Resignations, Customer Onboarding and Telegraphic...


  • Brisbane, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...

  • Operations Officer

    4 months ago


    Brisbane, Australia Great Southern Bank Full time

    Operations is the beating heart of the bank. You will be part of the Banking Operations unit within Operation. Banking Operations manage all functions relating to Customer Lifecycle and deposit products and their associated payments some examples include: Term Deposits, Customer Resignations, Customer Onboarding, Telegraphic Transfers and Lending product...


  • Brisbane, Australia Eden Richie Recruitment Full time

    Eden Ritchie is seeking an Operations Induction Officer to coordinate the communication process between operational onboarding needs, agency contract staff and the training team. - 2 months - Brisbane **As the Operations Induction Officer, your key responsibilities will include**: - Assist with the coordination and facilitation of staff inductions,...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    Newly created executive appointment / Report to the Chief Executive Officer - Provide executive level leadership of operational and service delivery - Develop and maintain a customer centric and performance focused culture **About the organisation**: Our client is one of Queensland's most iconic 'For Purpose' organisations. Founded on strong values and...


  • Brisbane, Australia Technology One Limited Full time

    **How you'll make a difference...** As a Consulting Operations Officer you will be responsible for delivering a compelling customer experience to our Consulting teams by effectively providing consulting operational support activities. This is a dynamic and fast-paced role that sees you involved in all facets of our Consulting business. This varying and...


  • Brisbane, Australia Powerlink Full time

    **12-month opportunity. Provide data stewardship and technical administrative services to help keep the lights on for Queenslanders.** - Customer-oriented role with technical and data focus - Join a supportive team with development opportunities - Leading the transmission industry in Australia with innovation and growth **Increasing demand for renewable...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    Key Executive Appointment / Direct report to the Managing Director - Position the business for future growth and stability - Provide leadership in establishing the operational & production requirements **About the Organisation** *** Rheinmetall Defence Australia (RDA) is an Australian and New Zealand defence prime, operating as a regional hub providing...


  • Brisbane, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team - Enjoy a rewarding career move with opportunities for development - Make a difference with a fund that puts members first **About us** When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members. Australian Retirement Trust...


  • Brisbane, Australia Lorna Jane Full time

    In the current climate as a business, we are sourcing an IT Operations Administrative Officer at our Lorna Jane HQ in Eagle Farm. This role has incredible opportunity to leave your footprint in a Global business and grow within the brand! Reporting into the IT Operations Manager, the IT Operations Administrative Officer will be responsible for addressing the...