Operations Officer

2 months ago

Brisbane, Australia Great Southern Bank Full time

Operations is the beating heart of the bank. You will be part of the Banking Operations unit within Operation. Banking Operations manage all functions relating to Customer Lifecycle and deposit products and their associated payments some examples include: Term Deposits, Customer Resignations, Customer Onboarding, Telegraphic Transfers and Lending product amendments.

You will help customers resolve enquires via electronic channels and by supporting staff that directly impact the customer experience.

The role will also require an analytical approach to a variety of complex situations that may arise. It will require a collaborative outlook and working across various business units to deliver excellent customer outcomes.

You will be part of the Customer Operations team within Banking Operations.

Your team manage and support Customer lifecycle - Onboarding and Resignations, Term Deposits, Deceased Estate enquiries & Finalisation, FATCA/CRS remediation/obligations and Customers Credit Card profile management.

**About you**
- 12 months experience in customer service or financial services industry (frontline or back-office experience equally desirable).
- You will not require formal qualifications for this role.
- Be a detail oriented individual.
- Have a problem solving mindset.
- High levels of computer literacy with an emphasis on accuracy.
- Ability to work congruently independently and within a diverse team environment.

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_

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