Customer Service Representative

3 months ago

Perth, Australia GMA Garnet Full time

**What we offer you**

At GMA, we respect and care for the whole ‘you’ — supporting all facets of wellbeing so you can show up at your best and thrive.

GMA’s employee benefits include:

- Modern office in the heart of the CBD
- Flexible work practices
- Competitive industry salary
- Generous employee incentive scheme (Bonus)
- Superannuation above statutory minimum's for long term employeesFree gym membership at Goodlife

**Who we are**

At GMA we are about more than just garnet. Our core purpose is to make a difference for our people and the communities we live and work in. At GMA we believe our people are the key to our success, and maintain a culture across our global operations where our values of teamwork, care, trust, excellence, determination and entrepreneurship are lived and our people feel supported and respected.
- Teamwork: _we w _ork collaboratively and support _ively _
- Care: _we respect and care for each other, our business, and the environment _
- Trust: _we _follow through on _our _commitments _
- Excellence: _we hold ourselves to the highest standards _
- Determination: _we never _give up _
- Entrepreneurship: _we support and encourage opportunities to innovate _

GMA Promotional Video

**Make Your Mark on a WA Success Story**

Founded in the coastal town of Port Gregory, the culture of GMA is built on a legacy of innovation. From humble beginnings more than 40 years ago, GMA has grown to become the global leader in the garnet abrasives industry.

While it takes a team of over 500 people to operate GMA's three mine sites, ten processing plants, five recycling facilities, and 13 offices around the globe, the legacy of innovation and core values continue to pass down throughout each generation.

**About the role**

If you enjoy working with people, delivering great customer service and have a high level of attention to detail then this may be the opportunity you are looking for. At GMA our Customer Service Representatives handle sales enquires, orders and administer the sale of GMA's industrial garnet products to our end clients and distributors across the APAC region.

In this role you will be responsible for:

- Ensuring customer enquiries, orders and quotes are responded to, entered and processed correctly
- Communicating with customers regarding stock availability and delivery dates
- Maintaining a range of documents and information, such as pricing in our systems and customer materials, stock sheets
- Working with systems such as Pro-Mapp, Netsuite (our ERP) and CRM
- Liaising with internal and external stakeholders to coordinate delivery of our product from depot to warehouse to customer
- Collaborating with sales team members across the region on sales leads

**What you will need**
- A helpful and friendly approach to customers - whether they be a sole trader or small business, or a major customer
- Good problem solving skills
- A high level of attention to detail including data entry into systems and ensuring financial data is captured accurately
- Some experience in logistics (particularly shipping) would be highly regarded.
- Ability to work cooperatively within a team, including a willingness to contribute ideas for improvements
- Cultural awareness to deal with customers across the APAC region including ANZ, Indonesia, Malaysia, Korea and Japan. An ability to speak an Asian language would be highly regarded.

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