Itero Training Specialist

3 weeks ago

Sydney, Australia AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

The Training Specialist is responsible for supporting the iTero commercial team with knowledge transfer, in-practice Ortho Training in APAC, internal training to Align and distributor commercial organizations, external education in supporting the development of medical education materials. The process includes interaction and communication with all customers facing functions to clarify all inquiries and provide direct communication between Align Technology, our distributors and external customers. Focus will be on internal support as well as troubleshooting clinical issues for customers.

Main task is to ensure that the education of both internal and external customers on our iTero products and workflows. Maintaining a high quality of service in all customer interactions, fulfilling all KPIs, with a smooth efficient service that meets the expectations and needs of customers and partners. This role is also responsible for preparing new team members to be aligned with the processes in place as well as guarantee their standardization across our different teams in the Asia Pacific region.

**In this role, you will**
- Provide training to internal & external customers (Dentist or Dental laboratories) on iTero products & workflows.
- Assist with review and creation of educational presentations, digital images and scans.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Conduct occasional evaluations on the training(s) provided to our customers by distributor personnel & assess if there is any need of further follow ups or extra educational material.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning with departmental peers and management.
- Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
- Participate proactively to team efforts in achieving departmental and company goals.
- Experience in managing speakers/KOLs during the event process and maintain an overall good relationship while encouraging further development of speakers.

**In this role, you’ll need **
- A Bachelors’ or Masters’ degree in dentistry or dental related field, and/or relevant industry knowledge/experience as a Dental Technician/Assistant/dental product specialist is a plus. Exposure to dental CAD/CAM work is preferred.
- High proficiency in both verbal and written English. Fluency in additional languages is highly preferred.
- Experience in planning and organizing events both virtual and physical will be advantageous/preferred
- Strong interpersonal, problem solving, organizational and prioritization skills.
- Ability to pay attention to details and work with mínimal supervision; Self-motivated and willingness to learn, results oriented, dependable, creative & positive.
- Good knowledge of basic computer operations and Microsoft Office tools.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our

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