Key Account Store Operations Specialist

4 weeks ago

Melbourne, Australia Too Good To Go Full time

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste

As the world's largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we're more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we're doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We're growing fast, with our community of over 100 million users in 19 countries saving more than 350 million meals from going to waste - that's more than 945,000 tonnes of CO2e saved But there's still a lot more we want to achieve.

That means we're looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we're looking for a Key Account Store Operations Specialists to join us in our Melbourne office

**Your mission**:
Our Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Store Operations Specialist, you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.

This is a brand new role at Too Good To Go Australia, so you will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners.

**Your Role**:
Reporting into a Senior Business Development Manager, you will be working with a portfolio of our most prominent brands within your business segment. As well as working on numerous special projects across Our segments Grocery retail, Cafe chains, Petrol forecourts and Foodservice.
- Providing a smooth onboarding process for new stores using scalable tools and methods. A lot of this work will also be hands on._Support stores to use Too Good To Go and our systems, providing training to new managers and staff_
- Engage store managers and staff on fighting food waste
- Ensure your stores are maximising their supply so no food is being wasted_
- Identify feedback trends from conversations with stores, monitor their statistical data and escalate to the Business Development Managers.
- Ensure stores have good experiences with our customers and take action to improve store quality
- Support with building presentations for a partner's head office; highlighting anecdotal feedback and store performance
- Administrative tasks, including mass updates for public holidays, and ensuring store information is up to date and accurate

**We are looking for**:

- Engaging Communicators: Confident individuals with exceptional communication skills especially on the phone and a knack for building rapport with diverse stakeholders.
- Team Players: Collaborative individuals who align with Too Good To Go's mission and enjoy sharing insights and best practices within a supportive sales environment.
- Results-Oriented Performers: Consistent achievers who excel at meeting both individual and team targets, driven by a desire for impact and continuous improvement.
- Data driven: An affinity working with data and the eagerness to learn
- Growth Mindset: Individuals who are adaptable, eager to learn, and committed to embodying our values as we navigate and grow the Australian market.
- Ownership Mentality: Proactive self-starters who take accountability for their performance, effectively manage workloads, and communicate transparently with their managers.
- Repetitiveness: Comfort in handling repetitive tasks, knowing each task contributes to saving food from going to waste. And always looking for scalability of work.
- Resilience & emotional intelligence: an ability to bounce back when the going gets tough, support your team mates, and understand the needs of our partners.
- Additional Language Skills: Fluency in languages beyond English is an advantage.

**If you have**:

- An interest in business and sales and a desire to learn
- High energy and self-motivation
- First class communication skills - from listening to presenting ideas and persuading
- Strong organisational and time management skills
- Driven not only by individual performance but also by the desire to see your team succeed
- Full Australian working rights (no working holiday visas)

then we'd love to hear from you

We recognise that every individual has a unique background that brings value, so we don't require the following specific experience, but it would be nice if you have:

- Experience in a sales role, specifically where you have worked with existing c

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