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Service Coordinator
2 months ago
Our Client is a leading provider of maintenance services to commercial office and building facilities nationwide. With over 10,000 sites across Australia this is a fantastic opportunity to join their service desk team who coordinate trade contractors (plumbers, electricians, carpenters etc) for incoming jobs.
Your duties will include the following:
- Proactively allocating technicians to the jobs through our CRM system
- Regular client updates and contact
- Ensuring completion targets and KPI's are met consistently
- Sourcing of new technicians
- Maintenance of compliance and safety systems - client and technician communication
- Technician and other creditor invoice processing
- Assistant in quotation preparation
- Preparation of documents and site condition reports
- Reporting to the Service Desk Manager daily
To be considered for this role you will have prior exposure to service scheduling of field technicians. The perfect person for this role will be a proactive, motivated and a self-driven person with a 'make it happen' attitude. Ideally you will have exposure to service scheduling and/or a building/trades office. You will have an excellent telephone manner and top written communication skills as well as being customer focused with a calm and confident approach. Fast and accurate data entry skills and proficiency using Microsoft Office is essential.
This is a full time position Mondays to Fridays with rotation shifts starting between 7.30am - 9.30am and finishing 3.30pm to 5.30pm. Flexibility to work from home 1-2 days per week after 3 month settle in period.
For immediate consideration send your resume to Coadys today via the SEEK link.
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Service Coordinator
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