Product Analytics Coe Lead

4 days ago

Sydney, Australia ING Full time

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

As the **Product Analytics CoE Lead** you’ll be responsible for developing, socialising and implementing an end-to-end process for our analytics framework and practices here at ING Australia. You’ll be heavily involved in the strategic development of the E2E framework and work with stakeholders across the business such as; head office, executive, management, and process leads/experts.

You’ll work across the agile model and across multiple Chapters to work on continuous improvement and constantly look to develop the analytics portfolio. Sitting within the Product's division you’ll manage the “Our Way” productivity measurement tools and help to build out a reporting automation framework.

**What You’ll Do**
- Lead and develop a high performance team/culture through delivery of data and research insights.
- Manage day to day functions in the delivery of insights.
- Implement a comprehensive suite of analytical dashboards to cover all facets of Product Strategy.
- Continue to improve the analytics suite with a higher standard of reporting with high quality visualisations and more clearer and concise view of metrics and KPIs.
- Create self-serve capability for every data, insights and reporting needs of the stakeholders.
- Provide regular training to all stakeholders to use self-serve resources to be able to service their own needs
- You will enable the team members to develop the appropriate skills and competencies by providing an environment to continuously improve and learn.
- You plan, coach, assess and develop the team members.
- You will proactively search and find sources of data to enable the organisation to get more data driven.
- Drive strategic direction of Analytics for Product Tribes with thought leadership in insight.

**What We’re Looking For**
- Advanced SQL, SAS, Tableau, Power BI or similar query language.
- A sound understanding of statistical and mathematical Methods.
- Minimum 8 years of business, database systems and data analysis/statistical analysis experience.
- Team management and mentoring experience.
- GCP and Microsoft Azure experience is highly desirable.
- Strong business acumen and have experience converting data insights into a compelling user story using visual dashboards.
- Experience with data mining, clustering & segmentation modelling techniques.
- Advanced visualisation & data presentation skills

**What’s in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your well being
- An IMPACT day to volunteer on approved sustainability activity to give back to our community

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?

  • Product Analytics Coe Lead

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time

    Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives?As the Product Analytics CoE Lead you'll be responsible for...

  • Channels Analytics Coe Lead

    2 weeks ago

    Sydney, New South Wales, Australia ING Group Full time

    Channels Analytics CoE LeadING Australia are hiring for a Channel Analytics CoE Lead within our Retail Banking team Within Customer Insights chapter, the analytics team for Channel provides insights and analytics support to the Contact Centre including Customer Experience within the retail bank. The Channel Analytics CoE Lead role has responsibility for the...

  • Channels Analytics Coe Lead

    4 weeks ago

    Sydney, Australia ING Full time

    ING Australia are hiring for a Channel Analytics CoE Lead within our Retail Banking team! Within Customer Insights chapter, the analytics team for Channel provides insights and analytics support to the Contact Centre including Customer Experience within the retail bank. The Channel Analytics CoE Lead role has responsibility for the development of insights...

  • Analytics Innovation Coe Lead

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time

    ING, Australia's most recommended bank is on the hunt for an experienced Analytics Innovation CoE Lead to join our high performing Customer Insights team in a newly created position. You'll have the opportunity to bring your expertise to a high performing team and make a real impact the analytics within the bank.You'll be an integral part of our Customer...

  • Analytics Lead

    2 months ago

    Sydney, Australia Talent Insights Group Full time

    Real autonomy, high impact work - Well known Australia brand - Truly flexible working **Analytics Lead ( SQL / Tableau )** **Sydney / Remote (Hybrid)** **$150-180k base plus 15% bonus and super** **Analytics Lead ( SQL / Tableau )** is required to join a leading Australian organisation who are at a very exciting stage in their data driven journey and...

  • Analytics Lead

    16 hours ago

    Sydney, Australia Talent Insights Group Full time

    Real autonomy, high impact work - Well known Australia brand - Truly flexible working **Analytics Lead ( SQL / Tableau )** **Sydney / Remote (Hybrid)** **$150-180k base plus 15% bonus and super** **Analytics Lead ( SQL / Tableau )** is required to join a leading Australian organisation who are at a very exciting stage in their data driven journey and...

  • Analytics Lead

    2 weeks ago

    Sydney, New South Wales, Australia Talent Insights Group Full time

    Real autonomy, high impact work Well known Australia brand Truly flexible workingAnalytics Lead ( SQL / Tableau )Sydney / Remote (Hybrid)$150-180k base plus 15% bonus and superAnalytics Lead ( SQL / Tableau ) is required to join a leading Australian organisation who are at a very exciting stage in their data driven journey and have recently established a...

  • Product Owner CRM

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **_You are ready to make an impact with Analytics & Insights to support our people and _**_Corporate & Institutional customers _**: - **_We are building digital capabilities _**_in our Salesforce CRM and for our customers _**_that enable faster data-driven decision making _**: - **_Together we will establish a digital-first, consistent experience for our...

  • Product Owner CRM

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner CRM & Customer Analytics - **You are ready to make an impact with Analytics & Insights to support our people and **Corporate & Institutional customers**: - **We are building digital capabilities **in our Salesforce CRM and for our customers that enable faster data-driven decision making**: - **Together we will establish a digital-first,...

  • Coe Lead Customer Experience

    2 weeks ago

    Sydney, Australia ING Full time

    The CoE Lead Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank’s end to end Customer Experience program. The role has broad scope including both leadership of the “Voice of the Customer” program to translate customer feedback into actionable insights, shaping product and...

  • Coe Lead

    2 weeks ago

    Sydney, New South Wales, Australia WooliesX Full time

    The opportunity to collaborate with some of the brightest and best minds in Australia Lead an incredible team of Performance Test Engineers including mentoring and coaching their personal development Permanent role based in Surry Hills, with remote working flexibility**We are Woolies X**As a business inside one of Australia's largest retailers, WooliesX aims...

  • Analytics Business Partner

    1 week ago

    Sydney, Australia TPG Telecom Full time

    Hybrid Work Environment - We Flex to Thrive - Exciting time to join a top 100 ASX listed business with big goals. - Access to a great selection of benefits and corporate discounts! We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse...

  • Analytics Innovation Expert

    2 weeks ago

    Sydney, Australia ING Group Full time

    Analytics Innovation Expert We are looking for an **Analytics Innovation Expert** to join our Analytics Innovation CoE. You will work closely with our Analytic Innovation CoE Lead and different parts of the bank including but not limited to Retail, Operations, Wholesale Banking, Risk and Technology to develop and execute on analytical solution to solve...

  • Analytics Innovation Expert

    2 weeks ago

    Sydney, Australia ING Full time

    We are looking for an **Analytics Innovation Expert** to join our Analytics Innovation CoE. You will work closely with our Analytic Innovation CoE Lead and different parts of the bank including but not limited to Retail, Operations, Wholesale Banking, Risk and Technology to develop and execute on analytical solution to solve business problems. **What...

  • Analytics Innovation Expert

    2 weeks ago

    Sydney, Australia ING Group Full time

    We are looking for an **Analytics Innovation Expert** to join our Analytics Innovation CoE. You will work closely with our Analytic Innovation CoE Lead and different parts of the bank including but not limited to Retail, Operations, Wholesale Banking, Risk and Technology to develop and execute on analytical solution to solve business problems. **What you'll...

  • Analytics Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    Hybrid Work Environment - We Flex to Thrive Exciting time to join a top 100 ASX listed business with big goals. Access to a great selection of benefits and corporate discountsWe've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands...

  • Chapter Lead, Data Analytics

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You are a curious and enthusiastic individual that loves data, with a passion for people that matches your passion for numbers. - We are a values-driven team of analytical techsperts, who believe in the power of proof, supporting growth and getting excited over data storytelling. - Together we can harness the power of analytics and technology to identify...

  • Chapter Lead, Data Analytics

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    You are a curious and enthusiastic individual that loves data analytics, with a passion for people that matches your passion for numbers. - We are a values-driven team of analytical techsperts, who believe in the power of proof, supporting growth and getting excited over data storytelling. - Together we can harness the power of data, analytics and technology...

  • Risk in Change

    2 months ago

    Sydney, Australia ING Group Full time

    Risk In Change - Technology CoE Lead At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for...

  • Risk in Change

    4 weeks ago

    Sydney, Australia ING Group Full time

    Risk In Change - Technology CoE Lead At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for...