Channels Analytics Coe Lead

5 months ago

Sydney, Australia ING Group Full time

Channels Analytics CoE Lead

ING Australia are hiring for a Channel Analytics CoE Lead within our Retail Banking team Within Customer Insights chapter, the analytics team for Channel provides insights and analytics support to the Contact Centre including Customer Experience within the retail bank. The Channel Analytics CoE Lead role has responsibility for the development of insights and analytics across all the Customer touchpoints within the retail bank.

The purpose of the role is to help deliver the analytics agenda for the Contact Centre including Customer Experience through - high quality industry leading self-serve analytics solutions, continued optimisation of reporting and enhancing the data fluency across the CC.

**What You'll Do**
- Convert the Contact Centre's plan into key proactive strategic initiatives in consultation with key stakeholders to ensure that the squad is strongly aligned with the tribe's and retail bank's areas of focus.
- Enable the team members to develop the appropriate skills and competencies by providing an environment to continuously improve and learn.
- Proactively search and find sources of data to enable the organisation to get more data driven.
- Plan, coach, assess and develop the team members.
- Actively help develop the QBR requirements for the CoE/Chapter.
- Work closely with other Tribe Leads across Retails and the other chapters within CI to deliver solutions required for the success of the Contact Centre.
- Ensure compliance and regulatory requirements are met within agreed timeframes.
- Enable and support knowledge sharing both within the chapter, across CI and other tribes.

**What We're Looking For**
- 8 years of business, database systems and data analysis/statistical analysis experience
- Advanced SQL, SAS, Tableau, Power BI or similar query language.
- Degree in Business Information Systems or Analytical disciplines (Economics, Maths, Statistics, Actuarial Studies) or related discipline.
- Process analysis and quality improvement skills Provide insights and analysis that are well presented and meaningful to the business to engage with stakeholders at all levels of management
- Manage day to day functions in the delivery of insights.
- Also having GCP and Microsoft Azure experience is highly desirable.

**What's in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your well being
- An IMPACT day to volunteer on approved sustainability activity to give back to our community

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

Job ID REQ-10072145

  • Channels Analytics Coe Lead

    7 months ago

    Sydney, Australia ING Full time

    ING Australia are hiring for a Channel Analytics CoE Lead within our Retail Banking team! Within Customer Insights chapter, the analytics team for Channel provides insights and analytics support to the Contact Centre including Customer Experience within the retail bank. The Channel Analytics CoE Lead role has responsibility for the development of insights...

  • Coe Lead

    3 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    COE Lead - DPG Pricing, Analytics & Data Science **See yourself in our team** As an experienced Executive Manager, you will lead the Deposits Pricing & Governance (DPG) Centre of Excellence (COE) for Pricing, Analytics, and Data Science. In this role, you will be responsible for the P&L outcomes of the Retail Deposits portfolio, a key driver of customer...

  • Product Analytics Coe Lead

    6 months ago

    Sydney, Australia ING Full time

    Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives? As the **Product Analytics CoE Lead** you’ll be...

  • Coe Lead

    3 months ago

    Sydney, Australia Commonwealth Bank Full time

    **See yourself in our team** As an experienced Executive Manager, you will lead the Deposits Pricing & Governance (DPG) Centre of Excellence (COE) for Pricing, Analytics, and Data Science. In this role, you will be responsible for the P&L outcomes of the Retail Deposits portfolio, a key driver of customer outcomes, a significant contributor to RBS and Group...

  • Coe Lead Customer Experience

    6 months ago

    Sydney, Australia ING Full time

    The CoE Lead Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank’s end to end Customer Experience program. The role has broad scope including both leadership of the “Voice of the Customer” program to translate customer feedback into actionable insights, shaping product and...

  • Senior Marketing Analytics and Performance Lead

    4 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    About the RoleWe are seeking a highly skilled and experienced Manager of Marketing Analytics & Performance to join our team at the University of New South Wales. This is a key leadership role that involves providing operational leadership and managing a team to deliver high-quality marketing analytics and performance services.Key ResponsibilitiesProvide...

  • Centre of Excellence Lead

    4 months ago

    Sydney, Australia Commonwealth Bank Full time

    **Centre of Excellence Lead (CoE Lead - Executive Manager) - Data and AI Architecture** - You are an inspirational Technology Leader passionate about leading a world-class function of Data and AI Architecture function. - We are one of Australia’s largest and most advanced Data and Analytics practice in the southern hemisphere. - Together we will build...

  • Coe Lead/head of Customer Experience

    3 weeks ago

    Sydney, Australia ING Full time

    The **CoE Lead/Head of Customer Experience** role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank’s end to end Customer Experience program. The role has broad scope including both leadership of the “Voice of the Customer” program to translate customer feedback into actionable insights, shaping...

  • Risk in Change

    7 months ago

    Sydney, Australia ING Group Full time

    Risk In Change - Technology CoE Lead At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for...

  • CoE Lead/Head of Customer Experience

    3 weeks ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    The CoE Lead/Head of Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank’s end to end Customer Experience program. The role has broad scope including both leadership of the “Voice of the Customer” program to translate customer feedback into actionable insights, shaping product...

  • CoE Lead/Head of Customer Experience

    3 weeks ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    The CoE Lead/Head of Customer Experience role represents a key leadership position within the ING Retail Bank responsible for ownership of the bank’s end to end Customer Experience program. The role has broad scope including both leadership of the “Voice of the Customer” program to translate customer feedback into actionable insights, shaping product...

  • Coe Lead, Automation and Optimisation

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **COE Lead - Automation and Optimisation** - Opportunity to lead and shape quality engineering and assurance capabilities - Be part of an innovative cybersecurity team driving continuous improvement - Drive automation and optimization of testing processes in a collaborative environment **Your Business**: The Cybersecurity Engineering group safeguards the...

  • Manager - Marketing Analytics & Performance

    1 month ago

    Sydney, Australia University of New South Wales Full time

    **Job no**: 528769 **Work type**: Full Time **Location**: Sydney, NSW **Categories**: Analyst, Management - Employment type: Full Time Continuing - Remuneration: Level 9 - $143,007 + 17% super + leave loading - Location: Kensington, NSW (hybrid flexible working) **About UNSW**: UNSW isn’t like other places you’ve worked. Yes, we’re a large...

  • HR Analytics

    6 months ago

    Sydney, Australia Insurance Australia Group LTD Full time

    HR Analytics & Automation, Lead Create impact as an **HR Analytics & Automation, Lead.** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** This newly created role will give you the opportunity to carve out your own successful path at IAG. Reporting to our People Operations Manager and leading a team of one, you will be...

  • Owned Media

    2 months ago

    Sydney, Australia Commonwealth Bank Full time

    **Do work that matters** The purpose of this role is to support a connected and orchestrated presence of CBA in market, across our Owned Media Channels. This involves supporting the implementation of the owned media campaign activity; coordinated, efficient planning and campaign delivery/execution across owned channels aligned to business objectives;...

  • Digital Analytics Analyst

    4 months ago

    Sydney, Australia Mane Consulting Full time

    An exciting opportunity to work for one of the worlds leading iconic brands. Analyse consumer behavior across channels and devices to help brands optimize marketing and advertising performance by audience segment. We are looking for top strategy and analytics talent, dedicated to driving meaningful and actionable analysis and marketing effectiveness.The...

  • HR Analytics

    6 months ago

    Sydney, Australia IAG New Zealand Full time

    Create impact as an **HR Analytics & Automation, Lead.** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** This newly created role will give you the opportunity to carve out your own successful path at IAG. Reporting to our People Operations Manager and leading a team of one, you will be responsible for leading reporting...

  • Channel Delivery Manager

    4 months ago

    Sydney, Australia Allianz Australia Full time

    **Channel Delivery Manager | 9 Months Fixed Term contract | Sydney (Hybrid)** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Risk in Change

    6 months ago

    Sydney, Australia ING Full time

    At ING Australia, you’ll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you’ll be making a...

  • Risk in Change

    7 months ago

    Sydney, Australia ING Group Full time

    At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you'll be making a...