IT Customer Service Advisor

1 week ago


Melbourne, Australia RMIT University Full time

Overview:

- Casual Fixed Term position until 28 March 2025
- Professional Level / HEW 6 + 11.5% Superannuation
- Based on-site at the Melbourne CBD campus

About the Role

The IT Service Connect Advisor will be responsible for providing IT advice for Staff and Students on behalf of their skilled resolver group.

The primary objective is to resolve all IT enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist IT advice or high-risk enquiries.

Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.

To be successful in this position, you’ll have / you’ll have as a minimum:
1. Demonstrated customer service experience in an IT Service Desk field, delivering professional support services specific to the skilled resolver group.

2. A strong customer centric mindset with a focus on communicating with non-technical end users.

3. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice.

4. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives.

5. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.

6. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.

7. Demonstrated ability to work autonomously with mínimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.

8. Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums (i.e telephone, ticketing tools, web chat etc).

Desirable but not essential - Experience with ServiceNow, Active Directory, SCCM, Entra/Azure, Endpoint and Microsoft Exchange.

About the Portfolio
The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences.

The portfolio incorporates the following business units: Data & Analytics, Finance & Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR) and Property Services Group (PSG).

The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to apply.

Applications Close:
2 Dec 2024 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._



  • Melbourne, Australia WEX, Inc. Full time

    Customer Service Advisor **About WEX**: WEX is a leading global provider of payment processing and information management solutions. We pride ourselves on delivering unparalleled service and innovative solutions to our clients. As a WEX team member, you'll be part of an organization that values its people, encourages growth, and fosters an inclusive...


  • Melbourne, Australia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Customer Service and Inside Sales **Location**: Australia - Melbourne Camberwell Service Center About Us Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different. It’s about better ideas and better technologies, to solve the...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Service Advisor - Docklands**: - for this job, opens in new window **Job number**: 796237 **Business unit**: Personal Banking **Work type**: Permanent Full time **Region**: VIC- Melbourne inner - **Start date 25**th** November.**: - **Great work/life balance - after your 3 months in office training, enjoy working 3 days in the office and 2 from...


  • Melbourne, Australia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Customer Service and Inside Sales **Location**: Australia - Melbourne Camberwell Service Center **About Us**: Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different - it’s about better ideas and better technologies, to...

  • Customer Advisor

    3 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne CBD **In this role, you will** As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced. Supporting our...


  • Melbourne, Australia WEX, Inc. Full time

    Customer Service Advisor - Multilingual **Are You Ready to Make a Difference?** Do you have a passion for delivering exceptional customer service? Are you fluent in Cantonese, Mandarin, and English and eager to use your language skills to help others? If you're someone who thrives on helping customers and exceeding expectations, WEX wants to hear from...

  • Customer Advisor

    5 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...

  • Customer Advisor

    5 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...

  • Customer Advisors

    5 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...


  • Melbourne, Australia WEX Inc. Full time

    About WEX: WEX is a leading global provider of payment processing and information management solutions. We pride ourselves on delivering unparalleled service and innovative solutions to our clients. As a WEX team member, you’ll be part of an organization that values its people, encourages growth, and fosters an inclusive environment where everyone feels...

  • Customer Advisor

    6 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: VIC- Melbourne inner - **Lilydale and surrounds**: - **4 days per week. Monday, Wednesday, Thursday and Friday**: - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Service Advisor

    6 months ago


    Melbourne, Australia Autoleague Full time

    Join and Award Winning Dealership! - Competitive Salary Package + Commissions (OTE $110K) - Fantastic Career Development Opportunities At **Berwick Mitsubishi**, we're not just in the business of selling cars, we're in the business of making dreams come true. We take pride in delivering top-notch vehicles to our customers, ensuring they experience...

  • Service Advisor

    6 months ago


    Melbourne, Australia Autoleague Full time

    Competitive Salary Package PLUS Commissions - Fantastic Career Development Opportunities - Located in Lilydale **Heritage Auto Group** is a well-established new and used car dealership located in Lilydale, specialising in GMSV, SsangYong and quality pre-owned vehicles sales. Their AC Delco Service Centre has been purpose built to support the Holden, HSV and...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne Glen Waverley**: - **Permanent Full Time role (38 hours per week)**: - **Shape and develop your career** **How will I help?** You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne Knox City**: - **Permanent Part Time role (32 hours per week)**: - **Shape and develop your career** **How will I help?** You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding...

  • Service Advisor

    6 months ago


    Melbourne, Australia HAYS Full time

    Service Advisor, Altona, $80,000 + super **Your new company** This German-owned manufacturer of concrete pumps and other equipment for the construction industry is growing at an impressive rate and is looking for an experienced service advisor to join their team in Altona on a full-time, permanent basis. As a $1 billion plus global organisation, this...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne in Doncaster**: - **Permanent Part Time role (24 hours per week)**: - **Work across neighbouring branches to support the team, within 25km from your main branch** **How will I help?** You'll be the face of Bank if Melbourne - working in-branch to help our customers achieve...

  • Service Advisor

    5 months ago


    Melbourne, Australia Inchcape Full time

    Are you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...

  • Service Advisor

    5 months ago


    Melbourne, Australia Inchcape Full time

    Are you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...

  • Service Advisor

    2 months ago


    Melbourne, Australia Inchcape Full time

    Are you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...