Incident Manager

1 month ago

Brisbane, Australia HUMANISED GROUP Full time

**About the Business**:
Join a leading technology organization that operates nationally, providing a unique, business-critical service offering. Unlike typical MSPs or consultancies, this business has a solid foundation for growth while maintaining a strong commitment to treating their staff as individuals, not just numbers. Based within 5km of the CBD, this Not-for-Profit (NFP) organization is seeking an experienced **Incident Manager** to join their team.

**About the Role**:
We are searching for an experienced **Incident Manager** who is passionate about **ITIL** and Incident Management. You will take the lead in both managing incidents and driving improvements in incident management processes. This is an opportunity to showcase your expertise by identifying issues, developing fixes, and driving the maturity of our incident management framework. In this role, you will need to be hands-on, managing incidents while also focusing on uplifting the overall process and championing ITIL best practices across the organization.

This role involves:

- **Incident Oversight & Leadership**: Take charge of all major incidents, including complex challenges like large-scale fiber cuts or network device failures.
- **Tooling and Process Enhancement**: Improve current systems and processes, ensuring best practices are followed and continuously improved.
- **Stakeholder Engagement**: Collaborate with internal teams and external vendors, ensuring seamless communication throughout incident management.
- **Compliance and Auditing**: Ensure adherence to regulatory frameworks such as **ISO 27001** and **NIST Cybersecurity Framework**.
- **Continuous Improvement**: Proactively refine and enhance incident management processes, contributing to the overall business resilience strategy.
- **Training and Knowledge Transfer**: Lead efforts to ensure all teams are trained in incident response and recovery practices.

**Key Responsibilities**:

- Manage and oversee incident resolution, ensuring mínimal disruption to services.
- Drive the development and improvement of the on-call component for major incident management.
- Lead the response to significant incidents affecting the organization’s network and IT infrastructure, ensuring quick resolution in a 24/7 operational environment.
- Create and maintain an ITIL Center of Excellence, guiding teams in best practices.
- Produce comprehensive incident documentation including timelines, Post Incident Reports, and Root Cause Analysis.
- Conduct regular audits and ensure compliance with security standards and protocols.

**Required Experience & Skills**:

- **5+ years of experience** as an Incident Manager, ideally within large-scale telecommunications or ISP environments (e.g., Vocus, NBN).
- Deep understanding and certification in **ITIL**.
- Demonstrated experience in **incident management processes**, from detection to resolution and process improvement.
- Basic understanding of **networking** (e.g., dealing with fiber cuts and network device failures).
- Strong leadership and communication skills, with the ability to work across teams and manage external stakeholders.
- Experience working within frameworks such as **ISO 27001** or the **NIST Cybersecurity Framework**.
- Must be an **Australian Citizen** and eligible to obtain security clearance.

**Locations**: Brisbane, Sydney, Melbourne, Perth, or Adelaide

**Some interesting points**
- Allowances for mobile & internet.
- Annual bonuses.
- Salary Sacrifice options.
- Recession proof business.
- Above-market superannuation.
- Above-market paternity & maternity.
- Strong focus on career advancement.
- Close to public transport & onsite free car parking.

  • Incident Manager

    7 months ago

    Brisbane, Australia HUMANISED GROUP Full time

    **About the business**: A Technology business that is NOT an MSP or Consultancy which operates nationally, they have a unique and business-critical service offering which they provide. They have an impressive track record for growth but what is more impressive is how they treat their staff as individuals over numbers. They are based within 5kms outside the...

  • Program Manager

    2 months ago

    Brisbane, Australia Queensland Fire Department Full time

    About Us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and...

  • IT Incident Management Support Operator

    6 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Brisbane, QLD; Canberra, ACT; Melbourne, VIC; Sydney, NSW. - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...

  • Fault / Incident Management Analyst

    5 months ago

    Brisbane, Australia Powerlink Full time

    **_Position Summary _**: - Receive quality training on technologically advanced & innovative systems that set your career apart. - Join our collaborative and supportive team environment with experienced, down-to-earth people. - Attractive remuneration package + 12.75% Super + free onsite parking. Want to get stuck into cutting-edge project that’s...

  • Major Incident

    2 weeks ago

    Brisbane, Australia People's Choice Full time

    About the role You will work autonomously and ensure the seamless delivery of services that is vital for the continuous and efficient operations of the bank for our customers. You will drive the resolution of major incidents so that business disruptions are minimized whilst overseeing and enhancing Problem Management processes. Your contributions will be...

  • Incident Response Specialist

    6 months ago

    Brisbane, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Program Officer

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    Incident Management Role OverviewThe Queensland Fire and Emergency Services (QFES) is seeking an experienced Program Officer - Incident Management Specialist to join their team.About the RoleThis challenging role involves providing high-level administrative and project support to ensure business objectives are achieved in relation to incident management...

  • Program Manager

    7 months ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Incident & Problem Lead

    6 months ago

    Brisbane, Australia Insignia Financial Full time

    Incident & Problem Lead - Make your move. Make your mark - A career that works for you - Make a difference, make it meaningful **The Opportunity to join our team as an Incident & Problem Lead** Do you thrive on tackling IT challenges and driving impactful solutions? Insignia Financial invites you to become our next Incident & Problem Lead. Join our dynamic...

  • Cyber Incident Response Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Clyde & Co Full time

    Clyde & Co is an international law firm, with the largest dedicated cyber incident response practice in Australia. We are seeking a Cyber Incident Response Specialist to join our team in Brisbane. As a specialist, you will play a key role in managing the lifecycle of cyber incidents, including investigations and litigation.This exciting opportunity allows...

  • Capability Officer

    7 months ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Principal Project Officer

    6 months ago

    Brisbane, Australia Transport and Main Roads Full time

    As the Principal Project Officer (Incident Response), you will work closely with a wide range of key stakeholders to ensure coordinated responses to cyber incidents. You will support the effective and coordinated delivery of communications and information and continually maintain and improve whole of government incident response plans and processes that span...

  • ICT Incident Response Manager

    4 weeks ago

    Brisbane, Queensland, Australia University of Southern Queensland Full time

    OverviewThe University of Southern Queensland is a leading regional university in Australia, committed to innovation and excellence.We are seeking an experienced ICT professional to lead our incident response team, ensuring the smooth operation of our ICT systems and services.SalaryThe total remuneration package for this role is $129,036 to $148,172 per...

  • Incident Management Specialist

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    Queensland Fire and Emergency Services (QFES) is seeking a highly skilled Incident Management Specialist to join our team.About the RoleThis is an exciting opportunity for a motivated and experienced individual to contribute to the development and implementation of incident management strategies, policies, and procedures. As an Incident Management...

  • Principal Problem

    2 months ago

    Brisbane, Australia Queensland Police Service Full time

    Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and people‐focused work environment that supports work‐life...

  • Customer Incident Response, Threat Detection and

    6 months ago

    Brisbane, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience performing incident response activities - 1+ years of experience building/operating on the AWS platform - 2+ years of experience in technical IT security or related job role - 1 years of threat detection or incident response experience - Hands-on technical expertise in incident response technology, security, automation, implementation,...

  • Program Management Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About Queensland Fire DepartmentQueensland Fire Department (QFD) provides comprehensive fire prevention, preparedness, and response services to various environments. As a leading emergency management agency, QFD ensures the safety of communities across Queensland.Job DescriptionWe are seeking a highly skilled Program Management Officer - Incident Response...

  • Cyber Security Specialist: Cyber Response and Incident Management

    3 weeks ago

    Brisbane, Queensland, Australia Clyde & Co Full time

    Clyde & Co, a leading international law firm with a strong presence in the Asia Pacific region, is seeking an ambitious lawyer to join its market-leading cyber incident response team. With 2 or more years of post-qualification experience, you will have the opportunity to manage the lifecycle of a cyber incident, related investigations and litigation.The role...

  • Cybersecurity Specialist with Expert Incident Response

    4 weeks ago

    Brisbane, Queensland, Australia CrowdStrike Singapore Pte. Ltd. Full time

    CrowdStrike Singapore Pte. Ltd. is a leading provider of cloud-native cybersecurity solutions. We're looking for an experienced Cybersecurity Specialist to join our team in Singapore.About the Role:This senior technical consulting position requires hands-on technical expertise and excellent communication skills. As an Incident Response Consultant, you'll be...

  • Principal Problem and Major Incident Manager

    2 weeks ago

    Brisbane, Australia Queensland Ambulance Service Full time

    We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - High level knowledge of relevant digital and ICT legislation, policies, and procedures with a demonstrated ability to provide specialist expertise and advice within a complex organisation. - High level of knowledge and demonstrated skills...