Integrated Services Manager

3 weeks ago

West Melbourne, Australia Assetlink Full time

An exciting opportunity has become available for a professional, organised and customer focused** Integrated Services Manager** to work with one of Assetlink’s significant clients located in Victoria. **Pacific Werribee **is a major regional shopping centre located in the suburb of Hoppers Crossing, approximately 29 kilometres south-west of the CBD.

You will oversee and manage the operations of the cleaning, security, maintenance and customer service teams and deliver an exceptionally high level of service.

**What you will be doing**
- Oversee the management of company operations in cleaning, security, customer service and maintenance for our site
- Meet our contractual obligations and delight our customers by exceeding their expectations
- Provide exceptional customer service
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders.
- Provide strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink Way
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials/budget and control the P&L
- Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

**Desired Skills and Experience**:
**You will have**
- Passion and commitment to deliver customer service to the highest standard
- Experience in managing a team, performance management and employee relations experience
- Ability to give direction as well as being able to motivate your team
- Demonstrated Client relationship management experience
- Strong influencing skills and the capacity to deal with issues proactively
- Excellent communication and presentation skills both written and verbal
- Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
- Facilities management experience and a background within a retail/commercial environment
- Strong financial / business acumen and exceptional attention to detail
- High standards of presentation and professional conduct
- Ability to work flexible hours to support your team and the client
- Competent computer skills are an absolute necessity
- Familiar with OHS practices and legislation
- Fully vaccinated in COVID-19

**What we offer you**
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture

This is an exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour and the general well-being of all team members. If you are a highly motivated and enthusiastic individual with a commitment to providing excellent service, a safe environment and would like to be part of our award winning team - we would love to hear from you. Please click on **Apply** and let us have your **CV **and **cover letter.**

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink’s Diversity Commitment**:
**_Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth._

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