Service Management Design

7 months ago


Melbourne City Centre, Australia HAYS Full time

Excellent opportunity for a Service Management Design & Integration Manager to work within federal government

**Your new company**

Your new company is a government owned organisation providing safe, secure, efficient, and environmentally responsible services.

**Your new role**
- Develop the framework, standards and practices for the design and integration of service management solutions (people, process, and technology) into the operational environment and service management framework.
- Establish and lead the service management design integration team, providing thought leadership, driving best practice, developing domain expertise, and uplifting organisational capability across the value chain.
- Contribute to developing the vision for the service management framework and roadmap for maturing organisational capabilities, aligned to the future needs of the organisation.
- Lead an operational service management team playing a key role in the successful delivery of highly reliable technology services across the enterprise, spanning both Corporate IT and mission critical Operational Technology services.
- Define and manage the Service Management Design and Integration workforce plan to ensure appropriate staffing levels, critical capability needs are met, and team skills are developed and maintained to consistently meet operating targets.
- Provide impetus for change across the portfolio which supports both the vision and strategy for service management, developing customer focused change strategies, programs, and initiatives
- Establish and lead continual service improvement activities, overseeing the analysis and identification of improvements to the performance of services and processes to customers of the organisation, developing and promoting a culture of continuous improvement

**What you'll need to succeed**
- A strong customer service ethos, putting the customer at the centre of services and solutions.
- Comprehensive working knowledge of IT service principles and frameworks e.g., ITIL, SIAM, ISO20000, COBIT, processes, ITSM tools, and best practice methods.
- Demonstrated experience in operating service management teams responsible for design and integration, maturing capability (people, skills, processes, tools, and templates) to deliver value to customers and the organisation.
- Experience in driving continual process or service improvement initiatives, including developing and promoting a culture of continuous improvement
- Experience working in complex technology change or transformation programmes with knowledge of project methodologies and practices.
- Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.
- Experience in writing executive level reports, briefing papers and memos, and developing business cases.
- Strong interpersonal and communication skills with the ability to develop effective relationships and influence key stakeholders at all levels in the organisation

**What you'll get in return**
- A full-time opportunity to work in government sector and be part of a supportive and progressive team that supports and enables career development
- The department understands that work/life balance is an important part of employees’ lives and offers a wide range of flexible work options to enable you to balance your work with other commitments and activities

**What you need to do now**

2827668



  • Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **Manager, Aboriginal Service Design** The Manager, Aboriginal Service Design is a senior member of the Aboriginal Initiatives Unit in the Family & Sexual Violence Programs Branch, Family Safety Victoria, Department of Families, Fairness and Housing. The Manager provides effective leadership of the team responsible for a range of Aboriginal...


  • Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Manager, Aboriginal Service Design is a senior member of the Aboriginal Initiatives Unit in the Family & Sexual Violence Programs Branch, Family Safety Victoria, Department of Families, Fairness and Housing. The Manager provides effective leadership of the team responsible for a range of Aboriginal governance structures and provision of...

  • Design Managers

    6 months ago


    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Design Managers**: **Job no**: 794260 **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD **Expression of Interest - Design Managers** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Here at NAB, we value design and we ensure that design is at the forefront of...

  • Manager, Design

    1 month ago


    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your management expertise to provide support and advice to the **Transformation Development and Capability** branch**: - **Fixed-Term (until 31/12/2025), Full-Time** opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 6: $**134,593 - $180,115** plus superannuation.** **About Us**: The...

  • Aps6 Service Designer

    4 months ago


    Melbourne City Centre, Australia HAYS Full time

    Exciting opportunity to be part of an inclusive workplace and work with public sector client. **Your new company** Top Federal Organisation, which is an independent statutory agency to support a better life for hundreds of thousands of Australians with a substantial and permanent disability and their children and carer(s) **Your new role** Service Designer...

  • Design Manager

    23 hours ago


    Melbourne City Centre, Australia HAYS Full time

    Newly created position for an experienced Architect in construction documentation and project delivery. **Your new company** **Your new role** - You must be able to inspire Architecture clients in relation to design principles that could impact major construction decisions - Preparing construction documentation for our homes in Revit when required. -...


  • Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Architectural and Interior products - **Job Ref**:61077 **About this role**: The Design Manager builds strong relationships with small to medium sized interior design firms, resulting in the specification of products across residential and commercial sectors; ultimately delivering on financial targets as set by the business. The Design Manager...

  • Design Manager

    4 days ago


    Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Strategic Appointments - **Job Ref**:61899 **About this role**: **Key Responsibilities** - Manage the design process from start to finish on D&C projects - Support tender of D&C projects - Assist in design coordination on construction-only projects - Conduct Risk review of tender documents - Identify additional design requirements to allow...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your expertise to provide support and advice to the Victim Services Support and Reform branch - A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 30th June 2025 - VPS Grade 4: $95,102 - $107,905 plus superannuation. **About the Business Unit**: This is an exciting opportunity...


  • Melbourne City Centre, Australia HAYS Full time

    Manager, Education Design | Vocational Education sector | Ongoing role **Your new company** One of Victoria's largest TAFE providers, with over 40,000 enrolled students per annum across campus spread throughout Victoria, metro and regional. There is a strong sense of pride around the quality of education provided by industry expert teachers seeking to...


  • Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time

    Manager - Operational Design & Costings - Salary Range: $157,356 - $180,115 (Plus Superannuation) - Tenure: Fixed Term to 26 September 2025 - Usual hours of work: Full Time (flexibility may be available) - Usual work location: 121 Exhibition St Melbourne (flexibility may be available) The Role Are you passionate about shaping the future of the...


  • South Melbourne, Australia Vincent Design Supply Full time

    Vincent Design Supply Vincent Design is looking for experienced design retail team members. If you love design, interiors and fashion we would love to hear from you. We have positions available in both our South Melbourne and our new Moorabbin locations. Flexible hours to suit you, attractive remuneration and a great team to join. We are a family owned and...

  • Design Lead

    2 days ago


    Port Melbourne, Australia Service Stream Full time

    Primary Location Port Melbourne - 331 Ingles Street Job Description Summary Manage a team of Design and Survey team to deliver design outcomes as defined within Service Stream Fixed Communications client contracts. - Manage the availability of resources to meet the growing business needs within Fixed Communications - Ensure all design related documentation...


  • Melbourne City Centre, Australia Department of Health Full time

    **About the role**: - Join DH's Mental Health & Wellbeing division as Director, System Service Design, Adults and Older Adults. - Leading a unit that includes two teams - the Crisis and Bed-Based Reform Team, and the Core Functions and Community Services Team - Melbourne CBD + Hybrid SES1 $216,376 - $279,238 p.a. including super + 5 year Fixed Term...


  • Melbourne City Centre, Australia Department of Health Full time

    **About the role**: - This role is responsilble for delivery of effective and high-quality innovative graphic and digital design solutions to support the department's policies, programs and initiatives **About us**: At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children...

  • Solution Designer

    6 months ago


    Melbourne City Centre, Australia Peoplebank Full time

    Location: - Melbourne CBD- Job Type: - Contract- Posted: - 34 minutes ago- Contact: - Tamara McMurtrie- Discipline: - General IT - Reference: - 257642- **Fulfil your professional development goals in a dynamic and support environment**: - ** Gain access to roles across diverse industry sectors, utilising various technologies in a wide range of IT...


  • Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Architectural and Interior products - **Job Ref**:62884 **About this role**: Our client is a leading retailer of** Luxury Furniture** in Australia and an opportunity has now become available for a **Sales Design Consultant** within their stunning showroom. This exciting opportunity will see you work one on one with clients to create seamless...

  • Services Manager

    3 months ago


    Melbourne City Centre, Australia Lendlease Full time

    Play a key role in the delivery of our major health infrastructure projects.- Long-term pipeline of work secured - stability and longevity of employment available About the role: Lendlease currently has an opportunity for Services Manager to join our team in Victoria to help guide and deliver our ongoing Healthcare pipeline, with an opportunity available...

  • Interior Designer

    5 days ago


    Melbourne City Centre, Australia HAYS Full time

    Join an integrated Architecture, Interior & Urban Design firm with strong local & international presence. **Your new company** **Your new role** We are seeking an experienced, design-focussed Senior Interior Designer. You will be working on projects across Australasia and also in the Melbourne studio, and help to grow the interiors team and project with a...


  • Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Architecture - **Job Ref**:58872 **About this role**: This is a rare and great opportunity for a talented designer to take the next step in their career, working on an extensive variety of projects. If you are looking for a challenge and want to take on your own projects and clients, we want to hear from you! **Key responsibilities** - Leading...