Service Management Design

3 weeks ago

Melbourne City Centre, Australia HAYS Full time

Excellent opportunity for a Service Management Design & Integration Manager to work within federal government

**Your new company**

Your new company is a government owned organisation providing safe, secure, efficient, and environmentally responsible services.

**Your new role**
- Develop the framework, standards and practices for the design and integration of service management solutions (people, process, and technology) into the operational environment and service management framework.
- Establish and lead the service management design integration team, providing thought leadership, driving best practice, developing domain expertise, and uplifting organisational capability across the value chain.
- Contribute to developing the vision for the service management framework and roadmap for maturing organisational capabilities, aligned to the future needs of the organisation.
- Lead an operational service management team playing a key role in the successful delivery of highly reliable technology services across the enterprise, spanning both Corporate IT and mission critical Operational Technology services.
- Define and manage the Service Management Design and Integration workforce plan to ensure appropriate staffing levels, critical capability needs are met, and team skills are developed and maintained to consistently meet operating targets.
- Provide impetus for change across the portfolio which supports both the vision and strategy for service management, developing customer focused change strategies, programs, and initiatives
- Establish and lead continual service improvement activities, overseeing the analysis and identification of improvements to the performance of services and processes to customers of the organisation, developing and promoting a culture of continuous improvement

**What you'll need to succeed**
- A strong customer service ethos, putting the customer at the centre of services and solutions.
- Comprehensive working knowledge of IT service principles and frameworks e.g., ITIL, SIAM, ISO20000, COBIT, processes, ITSM tools, and best practice methods.
- Demonstrated experience in operating service management teams responsible for design and integration, maturing capability (people, skills, processes, tools, and templates) to deliver value to customers and the organisation.
- Experience in driving continual process or service improvement initiatives, including developing and promoting a culture of continuous improvement
- Experience working in complex technology change or transformation programmes with knowledge of project methodologies and practices.
- Demonstrated analytical and problem-solving skills that ensure that underlying problems are identified, and robust action plans are enacted.
- Experience in writing executive level reports, briefing papers and memos, and developing business cases.
- Strong interpersonal and communication skills with the ability to develop effective relationships and influence key stakeholders at all levels in the organisation

**What you'll get in return**
- A full-time opportunity to work in government sector and be part of a supportive and progressive team that supports and enables career development
- The department understands that work/life balance is an important part of employees’ lives and offers a wide range of flexible work options to enable you to balance your work with other commitments and activities

**What you need to do now**

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