Head of Service Integration

2 weeks ago

Melbourne Airport, Australia Team Global Express Full time

**JOB DESCRIPTION**

**Join Our Team as Head of Service Integration**

Are you a strategic leader passionate about optimizing user experiences through seamless service integration? We're looking for a dynamic Head of Service Integration to oversee and elevate our User Experience teams, including End User Compute, Field Services, and Service Desk activities.

**About the Role**:
As the Head of Service Integration, you will spearhead the governance of our Service Desk, End User Computing, and Field Services functions. Your primary goal will be to ensure the seamless integration of services across our partner ecosystem, driving efficiency and excellence in user experience delivery.

You will collaborate closely with service providers to identify and implement continuous improvement opportunities, ensuring that our IT Service Management function aligns with our business objectives.

**Responsibilities**:

- Lead and govern the activities across Service Desk, End User Computing, and Field Services.
- Drive strategic integration initiatives to ensure seamless services across our partner network.
- Collaborate with service providers to identify and implement continuous improvement opportunities for Service Desk and End User Computing services.
- Manage and optimize the IT Service Management function to provide stable, scalable user integration solutions.

**Qualifications and Skills**:

- Tertiary level qualifications in Business, Commerce, Information Services, or an IT-related discipline are desirable.
- Strong conceptual knowledge of Information Technology coupled with ITIL/ITAM certification.
- Proficiency in using various data tools to transform and analyze data sets, coupled with excellent communication skills (written and verbal).

If you're ready to steer service integration toward excellence and make a substantial impact, join us in this pivotal role

**Diversity and Inclusion**

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

  • Head of Business Integration

    4 weeks ago

    Melbourne, Australia BHP Full time

    **About BHP** Think you know mining think again. BHP is one of the world’s largest and most technologically advanced mining companies. The technology and innovation that work inside our organisation to ensure a cleaner future is some of the most advanced in the world. This role sits within our Innovation Team and sits right on the cusp of leading us...

  • IT Service Desk Officer

    6 days ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **Permanent Full Time Position** - **Friendly and supportive work culture** Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside...

  • IT Service Desk Analyst

    4 weeks ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    **Permanent Full Time Position**: - **Friendly and supportive work culture** Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our IT department at Healthscope's head office has a vacancy for an enthusiastic and motivated individuals to work alongside...

  • Head of Client Services

    4 weeks ago

    Melbourne, Australia Dentsu Aegis Network Full time

    Become a champion for meaningful progress as the Head of Client Services at MKTG! Job Title: Head of Client Services **Job Description**: MKTG is an entity of global sports powerhouse dentsu Sports International and operates as the sports and entertainment specialist for dentsu ANZ, with offices in Melbourne and Sydney. At MKTG we believe that sport and...

  • Head of Unit, Integrated Persistent Pain Service

    4 weeks ago

    Melbourne, Australia Peninsula Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Peninsula Health **Salary**: Salary not specified Occupation: Health and Allied Health, Medical Reference: 33130 - **Immerse yourself in an inclusive, diverse and supportive culture**: - **Frankston, Mornington Peninsula & surrounding locations**: - **Salary Packaging...

  • Head of Transformation Services

    1 month ago

    Melbourne, Australia Momentum Energy Full time

    About the role: The Technology and Transformation Group (T&T) provides IT and project services for Momentum Energy (ME). We focus on strategy execution and delivery of projects that build strategic & foundational business capabilities, as well as deliver major regulatory change. The Head of Transformation Services is a critical leadership role that will: -...

  • Integration Lead

    1 week ago

    Melbourne, Australia Swinburne University of Technology Full time

    Come join Swinburne University in the dynamic role of Integration Lead where you will be responsible for establishing strong partnerships with stakeholders and colleagues to develop and implement significant improvements for Student Administration, Digital Marketing, Learning, Teaching, Research and Corporate functions. Utilising your expertise, you will...

  • Head of Brand, Campaigns and Advertising

    1 month ago

    Melbourne, Australia Department of Health Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Health **Salary**: $129,379 - $173,138 Occupation: Communications, Marketing and Media Reference: VG/DH/CE/1721287 ***: The Head of Brand, Campaigns and Advertising plays a key role in the Communications and Engagement Branch leadership team to ensure the delivery of best...

  • Integrity Partner

    4 weeks ago

    East Melbourne, Australia Cricket Australia Full time

    Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, re-imagine the W/BBL, build player connection through storytelling and...

  • Service Integration Leading Specialist

    4 weeks ago

    Melbourne, Australia Paxus Australia Pty Ltd Full time

    Posted 22 February 2024 - SalaryNegotiable - LocationMelbourne - Job type Permanent - DisciplineProject Services + Transformation - Reference264770 **Job description**: **Service Integration Leading Specialist** Our client is seeking a talented individual to join a team, dedicated to providing safe, secure, efficient, and environmentally responsible...

  • Head of Service

    4 days ago

    Melbourne, Australia Michael Page Full time

    About Our Client Confidential at this stage Job Description Key Responsibilities Provide strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization. Process an ability to lead nurture and develop a team of true professionals, while also maintaining an existing client base. ...

  • Head of Service

    3 days ago

    Melbourne, Australia Michael Page Full time

    Industry Leader InnovationAbout Our ClientConfidential at this stageJob DescriptionKey Responsibilities Provide strategic leadership and guidance to the Service Team to ensure their ongoing performance meets the objectives of the organization. Process an ability to lead nurture and develop a team of true professionals, while also maintaining an existing...

  • Integration Program Lead

    1 month ago

    Melbourne, Australia Swinburne University of Technology Full time

    For this role, we’re seeking an ambitious and goal driven individual with strong understanding of the MuleSoft integration platform, preferably with experience of both Mule 3 on-premises as well as Mule 4 cloud-based implementations. You will assist to establish strong partnerships with stakeholders and colleagues on a major Swinburne project initiative...

  • Head of Events

    4 weeks ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Head of Events oversees the delivery of high-profile events for Victorian Government ministers and Department of Health executives to support communications and engagement outcomes. The role manages a team of events professionals who deliver a range of ministerial and stakeholder events, as well as awards programs across the health, mental health...

  • Head of Events

    4 weeks ago

    Melbourne, Australia Department of Health Full time

    Location: Melbourne | CBD Job type: Full time / 12 Months Organisation: Department of Health **Salary**: $127,467 - $170,579 Occupation: Administration/Secretarial Reference: VG/1695429 ***: The Head of Events oversees the delivery of high-profile events for Victorian Government ministers and Department of Health executives to support communications...

  • Manager, Academic Integrity

    1 month ago

    Melbourne, Australia Swinburne University of Technology Full time

    We have an exciting opportunity for a Manager, Academic Integrity to redesign and implement an institutional academic integrity framework and to provide leadership, education, and investigative capability. You will play a key role in supporting academic staff by maintaining good academic practice and identifying breaches of academic integrity and student...

  • Head Concierge

    1 month ago

    Melbourne, Australia Manhattan Group Full time

    **We are seeking an experienced Head Concierge working for a corporate complex in Melbourne's CBD.** **NO Weekends - NO Nights - No Public Holidays** The ideal person has already corporate buildings experiences or has a steady background within leading hotels in Melbourne Build a professional relationship with residents, guests, visitors and staff Going...

  • Manager, Integrity

    1 month ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Government Services **Salary**: $129,379 - $173,138 Occupation: Legal Reference: VG/1702394 A rare opportunity exists for a Manager, Integrity to join a newly formed team tasked with establishing the new Department of Government Services. **About us** The Department of...

  • Head of Service Delivery

    4 weeks ago

    Melbourne, Australia Brooker Consulting Full time

    **12th August, 2023**: Grief Australia is Australia’s leading voice on grief and a global leader in providing evidence-informed grief counselling and education services. Established in 1996, Grief Australia is a government-funded not-for-profit organisation that supports grieving Australians through advocacy, research and evidence-informed practice and...

  • Manager, Integrity

    1 month ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    A rare opportunity exists for a Manager, Integrity to join a newly formed team tasked with establishing the new Department of Government Services. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important...