Quality and Continuous Improvement Manager

6 months ago

Parramatta, Australia KPMG Full time

Are you a champion of change who loves to continuously improve processes?

Do you thrive in a fast paced and high-performance culture?

Our National Service Centre (NSC) provides a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support key stakeholders and their teams both within our offices and virtually.

**Your Opportunity**

Reporting to the Head of Operations the Continuous Improvement and Quality Manager is responsible for monitoring, interrogating, and optimising end-to-end complex processes, as well as lead Quality Assurance and Control within the operational environment.

Your major responsibilities will include:
Continuous Improvement
- End-to-end process redesign under a service delivery framework
- Deep and detailed assessment of performance improvement opportunities
- Identifying, prioritising and implementing improvement opportunities in the end-to-end process including updating process and procedure documentation
- Reviewing information and trends to ensure that the output of processes are achieving the desired results and that each team are meeting agreed upon service levels

Quality
- Developing, implementing, and maintaining NSC’s quality assurance strategy
- Responsible for overseeing all quality assurance activities ensuring compliance with established standards, which will guarantee effective process delivery and deter recurrence of similar issues.
- Identifying and sharing insights with NSC Leadership on improvement opportunities
- Utilise insights to design, own and implement strategies to uplift quality, fill gaps in process, knowledge or operational ways of working

**How are you extraordinary?**

You are self-motivated, enthusiastic, and highly organised.

You have a strong sense of accountability and commitment to delivering high quality outputs

You have a can-do attitude and outstanding problem-solving skills, including the ability to deliver solutions in complex business environments

You resonate with our values and are excited to contribute to our culture of integrity, excellence and collaboration.

**What we offer?**
- State-of-the-art green 6-star Parramatta office in Parramatta Square
- Employee benefits and rewards program (Monthly awards with options to select an voucher or paid time off)
- Dedicated onboarding and training expertise and support
- Social Committee events dedicated to culture and engagement
- 26 weeks paid parental leave
- Paid volunteer leave
- Career support and development
- Access to employee discounts program
- Wellbeing KPMGCare employee program
- Access global network to enter employee clubs

**Your Experience**

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:

- A Tertiary qualification or equivalent work experience
- Formal Lean Six Sigma certification, PRINCE or other project management qualifications highly desirable.
- Extensive experience in end to end process improvement
- Initiative, self-motivation and a commitment to providing highly responsive customer service
- Outstanding time management, problem solving, and organisational skills gained in a high-volume environment with competing demands
- A collaborative, team-focused mindset and a flexible approach to your work
- Strong written and verbal communication skills
- Intermediate/Advanced Microsoft office skills

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

  • Quality and Continuous Improvement Manager

    6 months ago

    Parramatta, Australia KPMG Full time

    Are you a champion of change who loves to continuously improve processes? Do you thrive in a fast paced and high-performance culture? Our National Service Centre (NSC) provides a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support key...

  • Quality Improvement Coordinator

    3 weeks ago

    Parramatta, Australia Huon Aquaculture Full time

    **Job no**: 493378 **Work type**: Full Time **Location**: Parramatta Creek **Categories**: Processing A fulltime opportunity for a detail-oriented individual to join the Processing department at our Parramatta Creek Processing factory. Ideally you will have experience in a production or food processing environment with strong attention to detail. **The...

  • Quality Improvement Coordinator

    3 weeks ago

    Parramatta, Australia Huon Aquaculture Company Full time

    A fulltime opportunity for a detail-oriented individual to join the Processing department at our Parramatta Creek Processing factory. Ideally you will have experience in a production or food processing environment with strong attention to detail. The role Reporting to the Quality Assurance manager, this position will ensure products meet quality and safety...

  • Quality and Service Improvement Specialist

    4 months ago

    North Parramatta, Australia Uniting Full time

    **Quality Service and Improvement Specialist (QSIS) Application Closing date, 8th September 2024** - Full time perm role - Work from North Parramatta OR Sydney CBD + flex work model - Quality Champion: Lead and coach service streams to elevate quality systems and processes, ensuring excellence in service delivery. - Make a valuable difference every day as...

  • Process Operator

    4 weeks ago

    Parramatta, Australia Huon Aquaculture Full time

    **Job no**: 493370 **Work type**: Full Time **Location**: Sydney, Parramatta Creek **Categories**: Processing **The role** Duties include: - Auditing of the Pre-Requisite Programs (PRPs) that are implemented to support the Food Safety and Quality programs. These PRPs include a range of Good Manufacturing Practices (GMPs) activities that are implemented...

  • Practice Improvement Manager

    6 months ago

    Parramatta, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Practice Improvement Manager

    6 months ago

    Parramatta, Australia Settlement Services International Limited (SSI) Full time

    About the role About Us SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities, SSI supports individuals, children, families and communities via a range of vital...

  • Practice Improvement Manager

    6 months ago

    Parramatta, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • External Laboratory Improvement Manager

    1 month ago

    Parramatta, Australia Transport For NSW Full time

    **External Laboratory Improvement Manager**: - Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Parramatta, NSW, AU, 2150- Job reference number: 97113- Employment type: Permanent Full-Time- Salary range: $137434.0-$150192.0**You want to play a part in making NSW a better place to work, live and travel.** *** **You have the...

  • External Laboratory Improvement Manager

    2 months ago

    Parramatta, Australia Transport For NSW Full time

    **External Laboratory Improvement Manager**: - Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Parramatta, NSW, AU, 2150- Job reference number: 96575- Employment type: Permanent Full-Time- Salary range: $137434.0-$150192.0**You want to play a part in making NSW a better place to work, live and travel.** *** **You have the...

  • Quality Assurance Officer

    6 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 66566**Quality Assurance Officer - Critical Services Contracts** **Location - Parramatta** **Employment type - Ongoing** **Salary - $106,025-$117,363 + employer superannuation contribution** **Your role** **Are you looking for an opportunity to build your quality assurance skillset and...

  • Business Improvement Consultant

    3 months ago

    Parramatta, Australia HCF Full time

    **About the Role** The **Business Improvement Consultant** is responsible for identifying and implementing process and business improvement opportunities to enable optimal services to be delivered to our Members, improve the effectiveness and impact of services and improve operational efficiency. This role reports to Operations Manager, Claims. This is a...

  • Quality Assurance Manager

    2 months ago

    North Parramatta, Australia Spanian Kebabs Full time

    **Job Description: Quality Assurance Manager (Spanian’s Kebabs)** **Location**: NSW, with travel required between stores and occasional interstate travel**Schedule**: Wednesday to Sunday **Key Responsibilities**: - **Quality Assurance Program Development**: Design and maintain a robust quality assurance program tailored to food service operations,...

  • IT Incident and Improvement Lead

    6 months ago

    Parramatta, Australia iCare Full time

    **Parramatta** - Act as an Major incident escalation focal point - 12 months Fixed Term Opportunity| Paramatta office| Hybrid working environment. - Salary from $ 139,787+ super, plus benefits **About the Role** The purpose of the role is to drive the restoration of icare systems and technologies to normal service operation as quickly as possible and to...

  • Quality Assurance Coordinator

    4 weeks ago

    Parramatta, Australia Huon Aquaculture Full time

    **Job no**: 493373 **Work type**: Full Time **Location**: Parramatta Creek **Categories**: Processing **The role** Reporting to the Quality Assurance Manager, you will provide daily assistance through testing, monitoring, and verifying activities. You will: - Maintain the Quality Management System and relevant documentation. - Perform internal audits and...

  • Quality Assurance Specialist for Quality Management Systems

    4 weeks ago

    Parramatta Park, Queensland, Australia Huon Aquaculture Company Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Coordinator to join our team at Huon Aquaculture Company. As a key member of our quality management system, you will play a vital role in ensuring the highest standards of quality and food safety.Key Responsibilities:Maintain and improve our Quality Management System, including relevant...

  • Quality Assurance Coordinator

    4 weeks ago

    Parramatta, Australia Huon Aquaculture Company Full time

    The role Reporting to the Quality Assurance Manager, you will provide daily assistance through testing, monitoring, and verifying activities. You will: Maintain the Quality Management System and relevant documentation. Perform internal audits and provide support during third party external audits. Coordinate and focus on continuously improving HACCP/Quality...

  • Quality Assurance Coordinator

    3 weeks ago

    Parramatta, Australia Huon Aquaculture Company Full time

    The role Reporting to the Quality Assurance Manager, you will provide daily assistance through testing, monitoring, and verifying activities. You will: Maintain the Quality Management System and relevant documentation. Perform internal audits and provide support during third party external audits. Coordinate and focus on continuously improving HACCP/Quality...

  • Process Improvement Specialist

    7 months ago

    Parramatta, Australia NSW Government -icare Full time

    Ensure business requirements are captured, understood and people and process changes are designed and documented. - Engage with key stakeholders in Digital & Technology using a partnered approach to solve for business solutions. - Fixed Term Full-Time Opportunity, Kent St CBD Sydney & Hybrid Work option **About the Role** Support Continuous Improvement...

  • Aps El1

    3 months ago

    Parramatta, Australia Federal Court of Australia Full time

    **Position Overview** The position of Manager, Client Experience and Quality Assurance is a newly created role reporting to the Director Court Operations, Strategic Support Hub (SSH). The SSH is a pivotal part of the Court’s operational structure with broad responsibility nationally for enquiries management and filed document management. The SSH sits...