Process Improvement Specialist

7 months ago

Parramatta, Australia NSW Government -icare Full time

Ensure business requirements are captured, understood and people and process changes are designed and documented.
- Engage with key stakeholders in Digital & Technology using a partnered approach to solve for business solutions.
- Fixed Term Full-Time Opportunity, Kent St CBD Sydney & Hybrid Work option

**About the Role**

Support Continuous Improvement within the IfNSW & HBCF Business through analysis of business improvement opportunities available through process re-engineering. Through the use of problem-solving techniques, design and develop solutions for business improvement. Ensure business requirements are captured, understood and people and process changes are designed and documented.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as **Business Improvement Specialist** you will:

- Collaborate with cross-functional team members (in Agile or Traditional work practices) to create improvements for icare and those we serve.
- Facilitate process workshops that involve eliciting process requirements and liaising with users.
- Analyse business processes and workflows with the objective of finding out how they can be improved or automated.
- Using problem solving techniques, such as Lean Six Sigma, to design and develop solutions for business improvements and capture process design changes.
- Work closely with IfNSW & HBCF business units to gain in-depth understanding of current operational issues and identify opportunities to improve efficiency.
- Support the implementation and education of business process solutions to business users responsible for managing and operating business processes.
- Contribute to and help drive the effective delivery of changes through acting as a key member of project delivery teams.
- Engage with key stakeholders in Digital & Technology using a partnered approach to solve for business solutions requiring technology.
- Support the business with identifying measures of success and set targets. Monitor, measure and provide feedback on process performance.
- Ensure compliance with company and other relevant standards/regulations at all times
- Prepare ad hoc reports, analysis and submissions as required.

**Skills & Experience**
- Advanced skills in MS Office Word, Excel, PowerPoint, and Visio.
- Proven experience in engaging, influencing, negotiating, and collaborating with a range of business stakeholders to develop ongoing working relationships that achieve positive outcomes.
- Demonstrated experience in analysing and documenting complex business processes.
- Demonstrated experience with Lean Six Sigma and other problem-solving techniques in the course of your work; noting Lean Six Sigma qualifications are highly desirable (ideally Green Belt).
- A range of experience in business analysis and process design.
- Extensive experience leading change initiatives and improvement programs.
- Applied change expertise in a transformational context with stakeholder complexity
- Proficiency with collaboration tools such as Jira and Confluence
- Agile ways of working knowledge and lived experience

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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