After Sales Manager

3 months ago

Sydney Eastern Suburbs, Australia HAYS Full time

Aftersales manager for an Australian furniture company
**Your New Company**: Join an Australian luxury furniture company.
**Your New Role**: The Aftersales Manager is responsible for overseeing all post-sales activities, ensuring customer satisfaction, and maximising sales through effective aftersales services. This role involves managing the aftersales team, handling customer enquiries and complaints, and identifying new business opportunities.
**What You’ll Need to Succeed**:
Lead and manage the aftersales team to provide high-quality customer service. Develop and implement strategies to improve after-sales services and customer satisfaction. Handle customer complaints and enquiries, ensuring timely and effective resolution. Identify and pursue new business opportunities to enhance sales and profitability. Monitor and analyse after-sales performance metrics to identify areas for improvement. Coordinate with other departments, such as sales and marketing, to align after-sales activities with overall business goals.
**What You’ll Get in Return**: Working in an international, market-leading company.
**What You Need to Do Now**: Experience with furniture or similar products, especially in production and materials, will be considered. The office is located in Alexandria, Sydney, with a schedule of four days in the office and one day working from home.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
2885097

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