After Sales Service Representative

6 months ago

Sydney, Australia TAG Heuer Full time

**Position**:
**ABOUT THE COMPANY**

TAG Heuer: The Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are recruiting for an **After Sales Representative** to join Australia's most dynamic Swiss watch brand, TAG Heuer in our **Flagship Boutique - Sydney**.

When you join TAG Heuer and LVMH you will work alongside leaders eager to share their knowledge with you and inspire you to always excel. Our unwavering ambition is to always surpass the ordinary and to strive for excellence, inspired by creativity and innovation. This makes TAG Heuer and LVMH a place where you can learn, develop and explore your full potential.

**ABOUT THE OPPORTUNITY**
- Interact with customers to provide and process information in response to inquiries, concerns and requests about after sales, products and to provide industry leading excellence in customer service.
- Phone inquiries
- strong communication and problem solving ability
- Act as brand ambassador and deliver a memorable experience to our customers.
- General administrative duties
- To perform any other ad-hoc tasks assigned by the Boutique Manager.

**Profile**:
**SKILLS AND EXPERIENCES**

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style

To be successful, the applicant must demonstrate:

- Professionalism and pride in providing a high level of customer service
- Exceptional communication skills with high attention to detail
- Organisational skills
- Confidence to investigate, manage and resolve external customer queries
- Intermediate computer skills
- A minimum of 2 years' experience in a similar role
- A positive can-do attitude and problem-solving mindset
- Team player
- Existing product knowledge would be advantageous but not essential
- Ability to work independently and able to work effectively in a fast-paced environment
- Intermediate computer skills

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

LVMH W&J and TAG Heuer is an equal opportunity employer.We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

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