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Customer Care Consultant

3 months ago

Sydney, Australia McMillan Shakespeare Group Full time

Customer Care Consultant

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

MMS is Australia's largest provider of salary packaging and novated leasing, and collectively we provide expertise in salary packaging and novated leasing associated Fringe Benefits Tax administration.
- **Start date: 22nd July 2024**:

- **Enjoy working 2 Days in the Office and 3 Days from Home**

As a Customer Care Consultant, you are the face of MMS. Our Contact Centre provides personal, confidential customer service to a broad range of clients across multiple platforms to support Salary Packaging and Novated Leasing.

**Your primary responsibilities include**:

- Pursue Better in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries
- People First by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities
- Work Together by ensuring if, on phones or administration tasks, you deliver on your and the organisation's promises
- Make everyday Better Together by demonstrating mutual respect and collaborating with your team, managers, and extended organisation

**What's your contribution?**
- Recent experience working in Contact Centre, Retail or Hospitality
- Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
- Someone who can master complex products and systems effortlessly
- Literacy, numeracy, and computer literate
- Exceptional verbal and written communication skills
- Demonstrated attention to detail

**Why MMS?**
- Entry-level Role: Don't know your salary packaging from your novated leasing? No worries, we provide comprehensive training programs from induction throughout your ongoing employment
- A dedicated and experienced Group Mentor providing support and guidance throughout your training period
- Abundant career progression and development opportunities - we are all about promoting from within
- Work-Life Balance: Scheduled work only on weekdays on a rotating roster
- Flexible working arrangements: We will provide you with a laptop, monitor, keyboard, mouse, and headset. All you need is an internet connection and a safe place to work at home
- Supportive and ambitious culture with lots of fun mixed in

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Job ID R6815