Technical Support Specialist

4 weeks ago


Melbourne, Australia HOBAN Recruitment Full time

Our client is heading into it's another successful year of growth and innovation. An international IT software leader providing business platform, mobile device solutions and have a diverse portfolio of clients and businesses in APAC, US, and Europe.

You may be required working on a rotating schedule of different shifts. Permanent full-time position with hybrid work arrangement (3 days from home & 2 days from office) working from Monday to Friday.

**Principal and Essential Duties & Responsibilities**
- Provide technical support, follow up on support cases
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Some travel, local and international may be required in a supporting role for events.
- Create and assess tickets and triage process and handle triggered tickets

**Experience Requirements**
- Degree or Diploma in Computer Networking, IT, Computer Science, or a related technical field.
- 3 years or more of relevant experience
- Good understanding of the OSI model and computer networking principles
- Knowledge of mobile computing web platforms
- Mobile devise knowledge or experience is desirable
- Full working rights in Australia with no restriction
- Fluent in English
- English - native/ fluent
- Bilingual ability preferable but not mandatory (Tagalog, Vietnamese, Thai, Malay etc. )

**Company Benefits**
- Hybrid workplace arrangement - 3 days from home & 2 days from office
- Permanent full-time
- Free parking
- On-going training for career development
- Generous promotion system
- Modern office in one of the beautiful suburbs in Southeast of Melbourne



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