IT Service Manager

2 months ago


Geelong, Australia Chandler Macleod Full time

**Location***
- Geelong, Victoria
- **Category***
- IT & Digital
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 26-Mar-2024
- **Work type**
- Casual/Temp
- **Contact**
- Joy Delos Reyes
- **Reference**
- BH-159034
- **About the client**:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking IT Service Manager - Jira / Confluence to join their busy team for a 12 month temporary assignment.
**About the role**:
As IT Service Manager - Jira / Confluence, you will deliver IT Service Management practices such as Release Management, Change Enablement, Problem Management etc. on behalf of the Agency ICT Services Branch. In addition, you will:

- Identify, document and categorise practise work items (e.g. releases, changes, problems) before engaging the relevant practice process to manage the work item through its entire lifecycle.
- Engage with technical owners and stakeholders, and facilitate relevant forums to enable efficient resolution of practise work items to effective business outcomes.
- Report on practice operations and performance.
- Identify, develop, and implement continuous improvements to practice capability, maturity, and performance.
- Engage with and support of other OCIO directorates e.g., ICT Support Services, Technology Service Reliability etc.

**About you**:

- Proven IT Service Management experience in an ITIL based practice such as Problem Management, Change Management, Release Management etc, ideally within the government environment
- Experience in other related IT practices such as Service Desk, Software Development, Infrastructure Management is a plus
- Strong proficiency in using Atlassian JIRA Service Desk and/or Confluence
- Knowledge with technical documentation e.g. process or policy design.
- Excellent verbal and written communication skills
- Strong stakeholder management skills

**Benefits**:

- Immediate start pending Federal Police Check
- 12 month Casual Temporary Assignment
- Full time hours, Monday to Friday
- Geelong, VIC location
- $72 - $80 per hour + super



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