Ict Support Officer

7 days ago

Hobart, Australia Procreate Full time

At Procreate we're dedicated to making exceptional creative tools by combining beautiful user experiences with high performance engineering. Used by millions around the globe, Procreate is committed to placing more power in the hands of creatives.

We’re in an exciting phase of growth and are looking for an ICT Support Officer to be based in Hobart, Tasmania. You’ll be responsible for general support with an opportunity to pick up additional responsibilities, especially as the demand for ICT support and infrastructure scales.

Who we are

One of the driving factors behind Procreate’s success is our close-knit teamwork. We believe the key to invention is the open flow of ideas and collaboration — revelling in the creative process and taking the time to hone our craft. Together we’re dedicated to building creative software that is powerful, accessible, and intuitive. We’re not afraid to rethink, iterate and persist until we genuinely believe in our work.

At Procreate we’re a rare breed of driven people from all over the world. Each of us brings something special to the table, through our unique backgrounds and experience. Every day we inspire each other to continue our relentless pursuit, passion, and hunger to produce the highest quality work, while remaining humble in our achievements.

Co-founded by James and Alanna Cuda in 2011, Procreate has remained independent and self-funded for over 10 years. Since its launch, Procreate has been loved by millions around the world, received two coveted Apple Design Awards, and been the best-selling app on iPad for the past six years running. In 2018, Procreate Pocket also received an iPhone app of the year award. In 2023, an all new animation app Procreate Dreams was released.

The role

Our ICT Department sits within the Operations business unit. You'll report directly to the ICT Manager, Graeme Paxton.

In this role you’ll work closely with members across all departments for ICT onboarding or any other software/hardware related ICT needs. On a day-to-day basis, you’ll field support tickets, manage and track hardware, and oversee software licenses and authorisations. As the demand for ICT support and infrastructure scales, you'll pick up additional responsibilities where possible.

Role Benefits

**We invest in you**

Every employee at Procreate receives an individual training budget to help them grow personally and professionally. And because transparency matters, the whole company is included in the coming year’s plans and strategies at our annual off-site company meet.

**Time to reset, recharge and look after yourself**

Australia already has some of the most generous annual leave provisions in the world at a mandated 4 weeks per year. We also offer you extended parental leave, an extra 5 Mental Health Days per year, plus an Employee Assistance Program open to you and your family members.

**Everything you need to do your best work**

We’ll provide you with all the hardware and software you need, including a fully adjustable desk set up for your way of working. But it’s the personalised professional support, and growth and development opportunities we think will really help you fly.

**What you'll do**:

- ** Support for a rapidly growing tech business. **You’ll become the point person for all support requests across the company. You’ll handle issues including login credentials, license maintenance and approval, hardware/software installation and verification and general ICT troubleshooting. Your work will allow our current ICT team to spend more time on ICT strategy and project management.
- ** Updating and maintaining a hardware register. **As Procreate scales, our technical inventory grows and becomes more complex. In this role, you’ll take responsibility for updating and maintaining an accurate and detailed register of technical equipment across the entire business.
- ** Creating guidelines and documentation. **You’ll create general purpose guidelines and documentation for common and routine technical tasks across the business. This work will streamline support allowing focus to be directed to more complex and unique technical problems.
- ** Moving to increased support volume and systems administration. **As you grow in this role and develop proficiency in your responsibilities, you’ll have the opportunity to work with our current ICT team lead on larger systems administration issues including server management and cyber security.

**Skills**:

- ** You support others with care and effective communication. **You build genuine relationships with people in the business and understand how your role enables everyone to do their best work. You communicate effectively and can adapt the level of technical communication based on your audience.
- ** Familiarity with Apple and MacOS.** We work with Apple hardware and prefer Apple platforms like Apple Business Manager. Any experience you’ve had in similar environments would serve you

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