Ict Support Officer

1 month ago


Hobart, Australia Tasmanian Government Full time

Department of Premier and Cabinet

Corporate and Government Services

Corporate Services

Applications must be submitted by Thursday 21 March, 2024 11:55 PM

**Position details**:
**Applications close**:

- Thursday 21 March, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - ICT Level 1 Technician**Salary**:

- $64,821.00 to $92,764.00 per annum**Employment type**:

- Permanent, flexible, Permanent, full-time**Region**:

- South**Location**:

- Hobart**Job description**:

- Join our dynamic team as ICT Support Officer, IT Client Services In this role, every day brings a new challenge or problem to solve. Your desire to help people and strong interpersonal skills will be essential when supporting your colleagues across the Department with their IT needs. Your ability to prioritise requests and resolve issues in a timely way will support the team’s customer-service focus. The time-sensitive nature of what we do means occasional work outside regular hours may be needed. Part of this role also involves being on call after-hours, on a rostered basis. If you're passionate about providing quality IT support and enjoy the excitement of a fast-paced work environment, We support reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact person listed for this vacancy.

We understand that people have different needs to manage their work and life and to support people we embrace the benefits of flexible working arrangements. Talk to us about how this could work for you.

**Hours per fortnight**:
Up to 73.5 hours - flexible options available.

**Duties**:

- Provide high level of client support, technical expertise and fault diagnosis in an efficient and timely manner in accordance with Service Level Agreements.
- Undertake analysis and support of tasks associated with hardware and software installation, maintenance and procurement.
- In conjunction with other members of the Information & Technology Services (ITS), contribute to the documentation and implementation of appropriate standards and procedures for ITS.
- Actively foster productive partnerships with colleagues, clients and stakeholders to achieve positive results, including the provision of input to team initiatives involving the skills and development of client knowledge and education.
- The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.

**Desirable Requirements**:
ICT related qualifications including industry certificates or progress towards qualifications gained through satisfactory completion of an appropriate course of study at a certificate IV level or above.

A current driver’s licence.

**How to apply**:
**Please note that we do not require a separate statement addressing the selection criteria.**

**For more information**:
Charlie Hamilton
Service Delivery Manager
Phone: (03) 6232 7897


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