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Systems Analyst, Corporate Services

1 month ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Great opportunity to take ownership of a practice management system
- Work in a supportive and collaborative hybrid team environment
- Ongoing | Full-time
- VPS 4 $92,332 - $104,762 p.a. + superannuation

About the VGSO
The Victorian Government Solicitor's Office (VGSO) vision is to be the Victorian Government's trusted legal partner.
The VGSO provides responsive legal services exclusively for the Victorian Government and public sector. Our place within government ensures we are at the centre of legal change, reform and problem-solving. We operate as a service-driven legal professional practice and strive for excellence in this competitive environment. In all aspects of our operations, we aim to role model and live by our values: Responsiveness, Integrity, Insight, Collaboration and Excellence.
About the branch
The Corporate Services branch provides critical strategic and operational support services to ensure the continual success and advancement of the VGSO. Balancing an appreciation of the complexities and nuances of the public sector, along with the requirements of operating in a competitive legal services environment, Corporate Services delivers proactive, effective and efficient services to VGSO's internal and external clients. Functions within Corporate Services include but are not limited to; Finance, Business Development and Marketing, Information, Communication and Technology (ICT), People and Culture, Strategic and Business Planning, Business Support and Administration.
About the role
VGSO is seeking a proactive, responsive and tech savvy Systems Analyst who will be responsible for the day-to-day administration of VGSO's practice management systems (Elite and Cosine). Whilst this role will sit in the Finance Team, it will also serve as the key liaison between Finance and IT in ensuring the practice management system operates effectively and efficiently on a day-to-day basis for the whole of VGSO.
Reporting to the Head of Finance, this role requires an individual with strong communication skills and the ability to provide high quality and responsive support, advice, training and technical expertise to all staff in relation to the day-to-day operations and administration of the practice management system (Elite and Cosine).
Key responsibilities
- Handling day-to-day support queries in relation to the practice management system for users.
- Proactively liaising with all colleagues to ensure that service queries are resolved effectively and efficiently.
- Liaising and working closely with IT in implementing any system changes or updates.
- Providing training and support to end-users.
- Responsible for maintaining and supporting the day-to-day operations of Cosine and Elite.
- Ensuring month end close, as well as, year-end close is actioned in a timely manner.
- Liaising with vendors and IT for problem resolution.
- Complying with billing procedures and processes.
- Other duties and projects as required.

Skills and experience
- Experience with using/supporting Practice Management or other large systems and related integrations (eg: Elite 3E, Cosine Matter Planning/Proforma would be highly regarded).
- Strong analytical and conceptual skills, with a focus on outcomes and the delivery of excellent customer service at all levels of the organisation.
- Well-developed time management and prioritisation skills
- Experience within a legal, professional services and/or government environment would be highly desirable

**Benefits**:
VGSO offers an inclusive, collegiate and collaborative work environment where you will be well-supported and mentored to develop your knowledge. You will also be given excellent career opportunities to progress and develop within the organisation. You will also be given the opportunity to develop a close understanding of government processes and develop relationships with key government stakeholders.
VGSO embraces flexibility and welcomes a conversation to help you achieve work-life balance. We currently work in a hybrid environment with employees enjoying a balance of working from home and in the office.
How to apply