Customer Support Advisor

2 weeks ago

Knoxfield, Australia Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

**Job Summary**:
**Responsibilities**:

- Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay update on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years previous sales experience in heavy equipment industry (in similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build report and maintain positive relationships with customers.
- Results driven with focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationships management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to Plan, develop, and communicate territory coverage to maximize sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's abstract are required.

**Benefits**:

- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.

**At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt

  • Customer Service Coordinator

    1 month ago

    Knoxfield, Australia Wall Street Full time

    Office located in Knoxfield. Competitive salary and growth opportunities! - Impactful role in a company dedicated to improving sleep quality. - Dynamic and supportive work environment and team! **About Us**: At Futuresleep, we are not just about beds; we are about providing the best sleep possible. Our commitment to excellence starts with an exclusive...

  • Customer Service Representative

    2 weeks ago

    Knoxfield, Victoria, Australia Pelican Products, Inc. Full time

    Customer Service RepresentativeDate:Jan 12, 2023LOCATION: Knoxfield, VIC, AUCompany:Pelican Products, Inc.Job Title Customer Service RepresentativeDepartment SALES**Reports to Customer Service Team LeaderSUMMARYPRIMARY DUTIES AND RESPONSIBILITIES Deal with customer enquiries including but not limited to product information and availability, advice on product...

  • Customer Service Administrator

    2 weeks ago

    Knoxfield, Victoria, Australia Stramit Full time

    Values Based We know that great people get things done. Our values guide our decision making, and we know we are all better together. We believe all injuries are preventable and we never walk past we speak up and take action. Our people share ideas and are encouraged to have a go. We anticipate and create solutions for our customers and we're very proud to...

  • Customer Service Officers

    2 weeks ago

    Knoxfield, Victoria, Australia Chandler Macleod Full time

    We at Chandler Macleod have two exciting job opportunities to share with you. We are currently seeking two highly experienced Customer Service Officers to join one of our well known clients located in Knoxfield for an ASAP start.Role PurposeTo coordinate placement and delivery of all orders within given portfolio including new work set up.Provide internal...

  • Customer Service Officer

    2 weeks ago

    Knoxfield, Victoria, Australia Bryco Consulting Full time

    Contract Type: Full Time Location: Knoxfield Victoria Classification: Call Centre & Customer Service Salary:- $ $60000 Contact Name: Lauren Toledo Contact Phone: Date Published: 04Jul2023- Benefits Working with a business that recognises, rewards, and promotes its employees Work within a closeknit team who like to work hard & have fun Culture that is engaged...

  • Customer Service Representative

    2 weeks ago

    Knoxfield, Australia Stramit Full time

    **Who We Are** Welcome to Stramit! We are glad you are taking the time to understand more about this opportunity and why we think you should join the Stramit team. Part of the Fletcher Building Group, Stramit is one of Australia’s leading manufacturers and suppliers of roll formed steel building products. A business steeped in history, our success comes...

  • Customer Service Representative

    2 weeks ago

    Knoxfield, Australia PFD Food Services Full time

    Australian owned company Discounted food, travel, movie tickets, entertainment, gym memberships + more Employee Education Assistance to further develop your career There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of...

  • Customer Service Officer

    4 weeks ago

    Knoxfield, Australia Lawrence & Hanson Full time

    Join Australia's most recognised electrical wholesaler - Based at our Regional Fulfilment Centre in Knoxfield - Full time role hours are 10am - 6pm - 5 days per week **About us** Lawrence & Hanson is Australia’s most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple...

  • Customer and Media Lead

    1 week ago

    Knoxfield, Australia STIHL Australia Pty Ltd Full time

    **The Company** STIHL is a family-owned company, with a global reach and a large Australian presence. Known for their high-quality products and a strong reputation for reliability and state-of-the-art German engineering technology, Stihl has grown to be a household name, and is the number one chainsaw brand worldwide. They have been voted Australia’s most...

  • Customer Service Representative

    2 weeks ago

    Knoxfield, Victoria, Australia Stramit Full time

    Who We AreWelcome to Stramit We are glad you are taking the time to understand more about this opportunity and why we think you should join the Stramit team. Part of the Fletcher Building Group, Stramit is one of Australia's leading manufacturers and suppliers of roll formed steel building products. A business steeped in history, our success comes from an...

  • Customer Service Officer

    2 weeks ago

    Knoxfield, Victoria, Australia Lawrence & Hanson Full time

    Join Australia's most recognised electrical wholesaler Based at our Regional Fulfilment Centre in Knoxfield Full time role hours are 10am 6pm 5 days per weekAbout usLawrence & Hanson is Australia's most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market...

  • Retail Sales Assistant

    2 weeks ago

    Knoxfield, Victoria, Australia Decathlon Full time

    Are you passionate about sports? You love customer service? Ongoing training, development and supportSEASONAL SALES ASSISTANT :KNOXFIELDThe key to our retail business is our employees, we are proud of our retail leaders and ensure they have the correct support and career development opportunities As a Sales Assistant, (or Sports Leader as we call it) your...

  • Customer Service Representative

    4 weeks ago

    Knoxfield, Australia Stramit Full time

    Welcome to Stramit! We are so glad you are taking the time to understand more about this opportunity we currently have and why we think you should come and work with us! Simply put (Although we are far from simple!) Stramit is one of Australia’s leading manufacturers and suppliers of roll-formed steel building products. We have 16 sites across Australia,...

  • Customer Service Officer

    2 weeks ago

    Knoxfield, Victoria, Australia Fuse Recruitment Full time

    Customer Service Officer- Location: Knoxfield Victoria- Work Type: Permanent- Salary: AU$ AU$70000 per annum + Plus Overtime- Reference: 24131- We are on the hunt for a customer service officer to join our client's teamOur client is one of Australia's leading packaging and paper which is a part of Nippon Paper Group employing more than 4500 employees across...

  • Sales Support

    3 months ago

    Knoxfield, Australia Stramit Full time

    **The Role**: This position is a responsible for clear and concise communication and liaison between customers, external and internal staff. Additionally this position will provide branch and management support in safety, logistics, warehouse and accounts administration. **Your skills and experience**: - A highly motivated individual who is able to work...

  • Administration/sales Support

    3 weeks ago

    Knoxfield, Australia B T Recruitment Pty Ltd Full time

    **Administration/Sales Support** **9-5pm Monday to Fridays** **Location: Scoresby/Knoxfield** **Temporary to start with view to Permanent (must be available to commence asap)** **Sales support/reception** **Permanent salary $60-$65k plus super** **About the Company**: Located in Knoxfield, the company designs, manufacturers, and distributes innovative...

  • !! New Store Opening !!

    3 weeks ago

    Knoxfield, Australia Macpac Full time

    **! New store opening ! - Knox - Macpac**: **Multiple opportunities for Casual and Part Time positions.**: **About the job.** Having experience with outdoor clothing and equipment is _preferred but not essential_... a passion for the outdoors or travel is preferable. **Who are we looking for?** We are seeking a passionate, skilled, approachable, retail...

  • National Sales Support Officer

    6 days ago

    Knoxfield, Australia PFD Food Services Full time

    Based at our National Office in Knoxfield Full time permanent We are PFD Food Services, an Australian owned national food distribution company. Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs! The...

  • Disability Support Worker

    2 weeks ago

    Knoxfield, Australia 9D Care Full time

    **9D Care **offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...

  • Disability Support Worker

    3 weeks ago

    Knoxfield, Australia 9D Care Full time

    **9D Care** offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...