Customer Support Advisor

5 months ago

Knoxfield, Australia Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

**Job Summary**:
**Responsibilities**:

- Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay update on the latest Brandt product releases, service offerings and industry trends.

**Requirements**:

- 5+ years previous sales experience in heavy equipment industry (in similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build report and maintain positive relationships with customers.
- Results driven with focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationships management (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to Plan, develop, and communicate territory coverage to maximize sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver's license and clean driver's abstract are required.

**Benefits**:

- Competitive salary and commission structure
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities
- Positive and supportive work environment
- Employee discounts on service and Brandt products.

**At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt

  • Customer Support Advisor

    2 months ago

    Knoxfield, Australia Brandt Full time

    ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?  Brandt has an opportunity for a Customer Support Advisor to join our Knoxfield Branch.   About the role:  You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.  ...

  • Customer Support Advisor

    2 months ago

    Knoxfield, Australia Brandt Tractor Full time

    ARE YOU LOOKING FOR AN EXCITING SALES OPPORTUNITY WITH A LEADING BUSINESS?  Brandt has an opportunity for a Customer Support Advisor to join our Knoxfield Branch.   About the role:  You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a...

  • Customer Support Specialist

    4 weeks ago

    Knoxfield, Victoria, Australia Brandt Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Support Advisor to join our team at Brandt. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the agricultural industry.Key ResponsibilitiesConduct outbound calls to existing and potential customers to...

  • Customer Support Specialist

    2 months ago

    Knoxfield, Victoria, Australia Brandt Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesConduct outbound calls to existing and potential customers to offer information on...

  • Customer Service/Operations Support

    1 month ago

    Knoxfield, Australia IPA Personnel Full time

    Our client based in Knoxfield are seeking a detail-oriented and proactive Operations Support Specialist to join their team immediately. In this role, you will play a crucial part in upholding their health and safety standards, supporting their operational processes, and providing exceptional service to both their branches and customers. This role is Monday...

  • Customer Service/Operations Support Specialist

    3 weeks ago

    Knoxfield, Victoria, Australia IPA Personnel Full time

    Operations Support SpecialistWe are seeking a detail-oriented and proactive Operations Support Specialist to join our team at IPA Personnel. In this role, you will play a crucial part in upholding our health and safety standards, supporting our operational processes, and providing exceptional service to our clients and customers.Key Responsibilities:Assist...

  • Customer Service/Operations Support Specialist

    3 weeks ago

    Knoxfield, Victoria, Australia IPA Personnel Full time

    About the Role:We are seeking a detail-oriented and proactive Operations Support Specialist to join our team at IPA Personnel. In this role, you will play a crucial part in upholding our health and safety standards, supporting our operational processes, and providing exceptional service to our clients and customers.Key Responsibilities:Assist with data entry...

  • Customer Service Coordinator

    6 months ago

    Knoxfield, Australia Wall Street Full time

    Office located in Knoxfield. Competitive salary and growth opportunities! - Impactful role in a company dedicated to improving sleep quality. - Dynamic and supportive work environment and team! **About Us**: At Futuresleep, we are not just about beds; we are about providing the best sleep possible. Our commitment to excellence starts with an exclusive...

  • Customer Service Representative

    5 months ago

    Knoxfield, Australia Stramit Full time

    **Who We Are** Welcome to Stramit! We are glad you are taking the time to understand more about this opportunity and why we think you should join the Stramit team. Part of the Fletcher Building Group, Stramit is one of Australia’s leading manufacturers and suppliers of roll formed steel building products. A business steeped in history, our success comes...

  • Customer Service Ambassador

    6 days ago

    Knoxfield, Victoria, Australia PFD Food Services Full time

    PFD Food Services is seeking a highly skilled and motivated Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment where you will have the chance to develop your skills and contribute to the success of our business.Key Responsibilities:Provide exceptional customer service to our...

  • Heavy Equipment Parts Representative

    2 weeks ago

    Knoxfield, Victoria, Australia Brandt Tractor Full time

    About the RoleWe are seeking a highly motivated Customer Support Advisor to join our team at Brandt Tractor. The ideal candidate will have extensive knowledge of heavy equipment parts, operations, and the agriculture industry.Conduct outbound calls to existing and potential customers to offer information on Brandt parts and services.Meet and exceed sales...

  • Customer and Media Lead

    5 months ago

    Knoxfield, Australia STIHL Australia Pty Ltd Full time

    **The Company** STIHL is a family-owned company, with a global reach and a large Australian presence. Known for their high-quality products and a strong reputation for reliability and state-of-the-art German engineering technology, Stihl has grown to be a household name, and is the number one chainsaw brand worldwide. They have been voted Australia’s most...

  • Customer Service Representative

    5 months ago

    Knoxfield, Australia Stramit Full time

    Welcome to Stramit! We are so glad you are taking the time to understand more about this opportunity we currently have and why we think you should come and work with us! Simply put (Although we are far from simple!) Stramit is one of Australia’s leading manufacturers and suppliers of roll-formed steel building products. We have 16 sites across Australia,...

  • Internal Sales

    3 months ago

    Knoxfield, Australia MHA Products Full time

    Looking to join a fast paced and growing team? We are looking for someone to work in our customer service team to assist with order entry and customer service enquiries. Our dynamic, energetic and friendly environment will suit a positive self-starter with a can-do attitude who enjoys multi-tasking and is not afraid of change. This is a great opportunity...

  • Administration/sales Support

    5 months ago

    Knoxfield, Australia B T Recruitment Pty Ltd Full time

    **Administration/Sales Support** **9-5pm Monday to Fridays** **Location: Scoresby/Knoxfield** **Temporary to start with view to Permanent (must be available to commence asap)** **Sales support/reception** **Permanent salary $60-$65k plus super** **About the Company**: Located in Knoxfield, the company designs, manufacturers, and distributes innovative...

  • Operations Support Specialist

    4 weeks ago

    Knoxfield, Victoria, Australia IPA Personnel Full time

    About the RoleWe are seeking a detail-oriented and proactive Operations Support Specialist to join our team at IPA Personnel. In this role, you will play a crucial part in upholding our health and safety standards, supporting our operational processes, and providing exceptional service to our clients and customers.Key ResponsibilitiesAssist with data entry...

  • Operations Support Specialist

    4 weeks ago

    Knoxfield, Victoria, Australia IPA Personnel Full time

    About the RoleWe are seeking a detail-oriented and proactive Operations Support Specialist to join our team at IPA Personnel. In this role, you will play a crucial part in upholding our health and safety standards, supporting our operational processes, and providing exceptional service to our clients and customers.Key ResponsibilitiesAssist with data entry...

  • Operations Support Specialist

    3 weeks ago

    Knoxfield, Victoria, Australia IPA Personnel Full time

    About the Role:We are seeking a detail-oriented and proactive Operations Support Specialist to join our team at IPA Personnel. In this role, you will play a crucial part in upholding our health and safety standards, supporting our operational processes, and providing exceptional service to our clients and customers.Key Responsibilities:Assist with data entry...

  • Disability Support Worker

    5 months ago

    Knoxfield, Australia 9D Care Full time

    **9D Care **offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...

  • Bus Driver

    3 weeks ago

    Knoxfield, Victoria, Australia Ventura Bus Lines Full time

    About Ventura Bus LinesVentura Bus Lines has been a trusted name in transportation since 1924, providing dependable, friendly, and sustainable bus services to the community. With a fleet of over 950 buses and coaches, we carry over 30 million passengers across Melbourne each year.The RoleAs a Bus Driver with Ventura, you will play a vital role in keeping our...