Customer Service Supervisor

3 weeks ago

Hunter Valley, Australia WesTrac Full time

**At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.**

**About the role**

WesTrac is seeking a Customer Service Supervisor to join the Customer Solutions team at our head office in Tomago.

As a Customer Service Supervisor, you will be leading and inspiring a team of 11 Parts Sales Coordinators who are accountable for providing customer service to key WesTrac stakeholders. The Supervisor is responsible for providing leadership, coaching and guidance to the team members to fulfill customers’ requirements and ensuring a great customer experience.

Reporting to the Customer Service Manager, The Customer Service Supervisor will oversee the coordination of team workload, operational activities, and rosters to ensure the Customer Service Centre operates efficiently.

**Key Responsibilities**
- Team Management activities including onboarding, performance reviews, rostering, training, and development activities
- Collaboration with customers, internal and external stakeholders to implement best practice and continuous improvement initiatives
- Resolution of customer complaints and issues in a timely manner
- Actively promotes a safety mindset inside and outside of work and coaches and demonstrates ways to work more safely

**Desired Skills & Experience**
- Certificate III in Customer Service, Business management or similar
- Experience leading and coaching a team in a high-volume environment
- Excellent customer service skills, with great negotiation and problem-solving abilities
- Excellent communication skills, both written and verbal
- High attention to detail and strong analytical skills
- Excellent organisational skills, with the ability to manage conflicting priorities and deadlines

**Why Join WesTrac?**

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

- Competitive remuneration
- Job security and serious potential for advancement
- Refer a friend program - work alongside your mates and receive up to $3000 for each successful referral
- Annual Remuneration and performance review
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave
- Discounted CAT Hand Tools

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact Dylan from the recruitment team on 0499 609 987 and reference Job No 884147.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._

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