Customer Service Representative

1 week ago

Hunter Valley, Australia WesTrac Full time

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role


We are currently seeking two energetic and results driven Customer Service Representative's to join the team at our Newcastle Branch.


Reporting to the Customer Service Supervisor, you will be responsible for providing a high level of customer service to key stakeholders.

You will be a highly motivated and proactive individual who thrives on a challenging fast paced role and is passionate about customer experience.


This role is responsible for interpreting customer needs, the sale of and expediting of parts, fielding general enquiries, and capturing all new machine sales opportunities in CRM.


Two roster options available:

  • Monday to Friday with a rotational Saturday shift paid at overtime


 Lifestyle Roster
  • A rotation of day and night shifts with additional days off in between each block of shifts

Key Responsibilities
You will be the first point of contact for all customers parts orders and aftermarket solutions.

  • Parts interpretation
  • Stock management
  • Follow up customer enquiries and quotes
  • Inbound order call management
  • Data processing
  • Retail and Eftpos Sales

Skills & Experience

  • Previous experience in a highlevel customer service role (preferably in a technical/industrial environment)
  • Problem solving skills and the ability to manage multiple tasks
  • Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise with customers and a diverse range of interdepartmental team members
  • Positive attitude and passion to deliver the best outcome for the customer every time
  • An aptitude and interest in technical/industrial products/services
  • Familiarity with Caterpillar processes or equipment would be highly regarded however not essential

Why join WesTrac?


As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA.

Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture.


As a WesTrac team member you will receive:

  • Competitive remuneration
  • Annual remuneration and performance review
  • Discounted CAT hand tools
  • Fitness Passport for the whole family
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave
  • Online Learning Library to support your continued development
  • Opportunities for progression with pathways to leadership roles


If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on and quote job number:

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

  • At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._

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