Customer Success Manager

2 weeks ago

Melbourne Airport, Australia Forescout Technologies Inc. Full time

**What We Do**:
**Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types - IT, IoT, OT, IoMT.

Our team is looking for individuals who have positive energy, an entrepreneurial spirt and the drive to partner with our committed team to sell the best technology and drive team success

**Location**: The role is a remote role and can be undertaken from any city in Australia.

**What You Will Do**:

- Here at Forescout, we are committed to delivering a successful customer experience. As a Customer Success Manager, you will hold a critical and strategic customer-facing leadership role. You will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions. You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.
- Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives.
- Collaborate with your customers to create, implement and achieve a customer success plan - a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan.
- Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users.
- Coordinate activities with the assigned Adoption Engineer
- Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion.
- Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities.
- Partner with sales teams to identify expansion opportunities and mitigate loss to competition.
- Proactively manage account escalations with the appropriate internal stakeholders.
- Responsibilities will expand to managing transaction sales cycle from Quote to Cash.

**What You Will Bring To Forescout**:

- Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field.
- 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies.
- Strong technical aptitude, business and sales acumen, customer service, and change management skills.
- Demonstrate technical knowledge specific to information security software; presales experience is a plus.
- Understanding of customer success and all aspects of the customer lifecycle.
- Strong verbal and written communication, prioritization, and time management skills.
- Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.
- Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding.
- Proven long-term customer relationship development skills; passionate about customer success.

**Other Requirements**:

- Extended or non-traditional work hours may sometimes be required.
- Opportunity for domestic and international travel.

**What Forescout Offers You**:
**More About Forescout**:
**Forescout is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.**

**Thank you for taking the time to learn more about us.**
**If this opportunity intrigues you, we would love for you to apply**

**_

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