Customer Success Manager

2 weeks ago

Melbourne, Australia Rapid7 Full time

**Customer Success Manager**

Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

**About the Team**

This team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.

**About the Role**

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business primarily in Japan to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify up-sell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

**In this role, you will**:

- Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.
- Work closely with our regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue.
- Drive customer awareness of product features and Rapid7 services to maximise the adoption and realised value of their purchased solutions.
- Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer.
- Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth.
- Recognise expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
- Effectively manage reactive customer requests and anticipate their needs.
- Daily communication with internal and external customers.
- Manage all customer information - including updates on key contacts, new and existing quotes, and purchase history.

**The skills you’ll bring include**:

- Minimum of 3 years of experience in Customer Success Management or in Service Delivery
- Understanding of IT Infrastructure and Technology
- Passionate about service and support; seeks to achieve extraordinary results through tenacious and creative problem solving.
- Assertive but empathetic in nature; able to assist customers toward strategic goals through a combination of persuasion and rapport.
- Energized by connecting and building long-lasting relationships with customers
- Exceptional multi-tasking abilities and organization skills.
- Detail-oriented - able to capture proper information correctly and accurately.

**About Rapid7**

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

LI-AF2

  • Customer Success

    2 weeks ago

    Melbourne, Australia Eptura Full time

    **Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...

  • Customer Success Manager

    4 hours ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Australia SpaceIQ Full time

    **Company Overview**: iOFFICE+SpaceIQ makes your workplaces smarter and your employee experiences better. Businesses that need a centralized data-driven platform to make better informed decisions about real estate, want to plan and manage a more productive and efficient work environment, and want to give their employees a frictionless experience so they can...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Rapid7 Full time

    **Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...

  • Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia Finmo Tech Pte Ltd Full time

    Finmo's cloud-native platform is designed to eliminate the complexities of global payments and financial operations. Our next-generation Treasury Operating System (TOS) empowers global enterprises to seamlessly collect funds, make payments, manage cash flow and liquidity, mitigate financial risks, and ensure compliance—all within a unified interface.Our...

  • Customer Success Manager

    20 hours ago

    Melbourne, Australia IFS Full time

    Company Description At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers - at the...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Rapid7 Full time

    **Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Jenkin Beattie Full time

    Enterprise Customer Success Manager - SAASFull Job DescriptionMy client is a rapidly growing Australian success story with a market leading SaaS solution aimed at the professional services market. Their workflow and automation software makes lives easier for their customers, increasing their ability to focus on core business and revenue generating...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Australia Software AG Full time

    As a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers _your book of business_) in one or more of the Company's business units (IoT &...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through...

  • Customer Success Manager

    4 hours ago

    Melbourne, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who utilize our Desktop & Enterprise Solutions through...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Jenkin Beattie Full time

    Enterprise Customer Success Manager - SAASFull Job DescriptionMy client is a rapidly growing Australian success story with a market leading SaaS solution aimed at the professional services market. Their workflow and automation software makes lives easier for their customers, increasing their ability to focus on core business and revenue generating...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will...

  • Customer Success Manager

    21 hours ago

    Melbourne, Australia Cloud Factory Full time

    **Careers**: Help us to assist the growth and innovation of our fantastic clients. Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse Management **What sets a team apart is great passionate people! Welcome to Cloud Factory!**: Cloud Factory...

  • Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia CoreLogic Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at CoreLogic.The ideal candidate will be responsible for managing and growing client accounts, ensuring exceptional customer satisfaction, and driving digital transformation initiatives. This role requires a strategic thinker with excellent...

  • Customer Success Manager

    4 hours ago

    Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    3 days ago

    Melbourne, Victoria, Australia PST Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Australia Auror Full time

    Description At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and largest retailers...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Jitterbit Full time

    Company Description Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations...