Manager Operations

2 months ago

Melbourne, Australia Stericycle Full time

**Location**:
West Footscray, Melbourne

**Position Purpose**:
Represents the Revenue, Customer Service, Field Operations interests of the company in a specific business market area and is responsible for the strategic planning, administration, monitoring and optimization of the operational performance of all nominated Service Centre specific aspects (investments/resources). Achieve the approved Annual Objectives, defined Revenue, Dispatch, Operations and Customer Service KPIs and implement policies standards and practices of Stericycle

**Key Job Activities**:

- Provide strong inspirational leadership to the operational team as well as playing a key role in the sites vision in continuous improvement and retaining high levels of engagement.
- Accountability for overall productivity within the operation, ensuring that activities are cost effective, and levels of resource are managed effectively. Budgetary responsibility for the sites, ensuring costs are managed in line with P&L expectations.
- Actively influence safety behaviors in the plant and while out on the road, through positive feedback and safety conversations. Ensures that Health & Safety standards and training are maintained and adhered to according to Stericycle policies and statutory requirements.
- Oversee or identify, build, plan and review routes with the Dispatch team for driver personnel, ensuring efficient route density provisions, customer service collections and KPI targets are attained
- Liaising with key customers
- Revenue generation and stop completion

**Experience**:

- 5+ year of experience
- Extensive knowledge in specialized field
- 2 to 4 years of management experience
- The ability to operate in a busy environment with competing priorities
- Experience in managing a team and drive process improvements initiatives
- Excellent communication skills (verbal and written) with the ability to build and maintain effective working relationships with internal and external clients
- Knowledge of health and safety procedures and systems with the ability to identify hazards to ensure a safe working environment for our employees and customers
- P&L Management Experience
- Ability and willingness to lead from the front and be hands on when required

**_ Disclaimer_**:

- The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._

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