Process Improvement Manager

3 weeks ago

Sydney, Australia Westpac Group Full time

Get set for your next great career move _
- A strong focus on customer and commercial outcomes
- Sydney CBD office, open to remote/hybrid working from other states
- Be a part of Westpac’s supportive and inclusive team culture

**How will I help?**

The role exists to provide superior Process Improvement expertise to support the Cash & Transactional Banking (CTB) line of business. As the Process Improvement Manager, you work collaboratively with our bankers, operations, product, and delivery teams to identify, define and deliver business process improvements.

**You will also be responsible for**:

- Supporting the Process Excellence Village in achieving its objectives
- Managing the CTB Continuous Improvement (CI) pipeline
- Reviewing and supporting CI Ideas through the process
- Driving embedding activities across CTB to build greater awareness of the CI process
- Support the business in using the CI process and Value Chain Management (VCM) to improve business performance
- Reviewing and supporting changes to Value Chains through the VC Change Management process.

Process & Project Management
- Maintain and develop process artefacts, including appropriate quality assurance and controls
- Demonstrate agility and flexibility of thinking, seek more efficient ways to execute on the way we operate.

Governance
- Produce and coordinate all relevant Governance packs (e.g. CI Forum, Interlocks); working with Service Owner to design pack content, and following up stakeholder inputs.

Change Management & Training
- Liaise and coordinate meetings with Idea and Benefit Owners, Change Initiators and Implementors to guide them through the CI or VCM process and key artefacts
- Perform QA review of new / amended Ideas as they progress through the qualified pipeline.

**What’s in it for you?**

We’re going through significant change, and this is an opportunity to work closely with our Consumer & Business Banking unit through the next phase of transformation. You’ll play a significant part of the future of a business that has been around for over 200 years. So, we’ll back you in the development of your career, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people within a can-do, supportive structure.

**What do I need?**

**Required**
- Process improvement or re-engineering experience in the financial services or similar industry
- Portfolio or project management experience in the financial services industry
- Intermediate stakeholder management skills
- Intermediate communication skills (verbal & written)
- Understanding of business drivers (customer, cost, productivity, risk)
- Ability to work self-sufficiently with mínimal guidance.

Desired
- Experience in Project Management Office (PMO) or Project Transformation Office (PTO)
- Demonstrate experience in driving value across the business, including improving efficiency through simplification opportunities
- Knowledge of Value Chain Management including the ability to leverage data and Value Chains to articulate the value of changes being made
- Demonstrable experience in influencing senior business leaders including strategic thinking and investment prioritisation
- Knowledge of risk management and governance frameworks for the financial services industry
- Knowledge of the financial services industry regulatory environment (APRA, ASIC and BASEL).

**What is it like to work here?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?

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