Manager, Enterprise Operations Centre

6 months ago


Brisbane, Australia Davidson Group Services Full time

**About the Company**

Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety.

We are seeking a **EL1 Manager, Enterprise Operations Centre** for a for a 12-month contact with the option of a 12-month extension.

This role is based in the Brisbane CBD with hybrid working arrangements.

**About the Role**

In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.
- Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
- Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
- Manager and report on Service Level Agreements (SLAs) with Service Providers.
- Monitor the performance of the organisations systems.
- Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
- Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
- Proactively support Incident and Problem Management.
- Work collaboratively with the external service providers who are responsible for monitoring the systems they are managing.

**About You**

To be successful, you will demonstrate:

- At least 3 - 5 years relevant experience in IT Service Delivery as an IT Manager working in large complex organisations, health background will be highly regarded.
- Must be Australian Citizen and have the ability to obtain a Baseline Security Clearance.
- IT Service Operations v4 (e.g. ITIL v4) is essential.
- Experience in Dynatrace, business and delivery domain areas such as: Process Design (especially Lean and Kanban), Program/Project Management and Agile Delivery (either Agile Project Management or Agile Software Development)
- Previous experience with Service Integration Management (SIAM)
- Experienced with technology, quality and risk domain areas such as: IT Architecture, Systems Engineering / Software Development and Quality Management.

**The Benefits**

This opportunity offers you a **12-month contract with the option of a 12-month extension at a daily rate, negotiable based on experience.**

The client offers hybrid working arrangements with their office based in the **Brisbane CBD.**

**Next Steps**

To apply, upload your current resume in Microsoft Word format only (.doc or.docx).



  • Brisbane, Australia HAYS Full time

    Join the Federal Government as an Enterprise Operations Manager. Role based in Brisbane CBD. 12 Month Contract **Your new company** Our client is within the public sector and is responsible for national digital health services and systems. Their focus is on getting data and technology to work for patients, consumers and the healthcare professionals who...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Our client, is a dynamic organization at the forefront of digital innovation, committed to enhancing healthcare through cutting-edge technologies. As a leader in the field, they are dedicated to optimizing the performance and reliability of systems, ensuring seamless delivery of services to their stakeholders. The position can be...


  • Brisbane, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...


  • Brisbane, Queensland, Australia FinXL Full time

    Role Overview">FinXL by Randstad Digital is seeking an experienced Enterprise Operations Manager to join their team in Brisbane CBD and work from home.The successful candidate will be responsible for leading large-scale projects across various industries, including Government, Telecommunications, Commercial, and Finance.About the Company">As an established...


  • Brisbane, Queensland, Australia Woods & Co Recruitment Full time

    Centre Manager OpportunityWoods & Co Recruitment is partnering with a family-owned business to find a skilled Centre Manager to oversee the daily operations of their shopping centres in Beenleigh and Nerang.This role offers significant autonomy and the chance to grow with our client as they expand their QLD portfolio. You'll be the key point of contact,...


  • Brisbane, Queensland, Australia LINFOX ARMAGUARD PTY LTD Full time

    Linfox Armaguard Group, a leading secure currency supply chain and technology solutions enterprise, offers an exciting opportunity for a skilled individual to join their team as a Distribution Centre Operations Assistant. Key ResponsibilitiesReceiving and processing stock deliveriesOperating the Despatch doors in the loading bayPacking stock for next day...


  • Brisbane, Australia Waste Manager Full time

    Stewarding Supervisor – Waste Manager Are you our next rising star?     Join our team as a Stewarding Supervisor – Waste Manager at The Star Brisbane .   The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on...


  • Brisbane, Queensland, Australia Belgravia Leisure Full time

    We are seeking a highly motivated and experienced Gymnastics Centre Operations Manager to join our team at Belgravia Leisure.About the RoleThis is an exciting opportunity for a skilled leader to oversee the smooth operation of our centre, ensuring exceptional customer experiences and driving business growth. As a Gymnastics Centre Operations Manager, you...


  • Brisbane, Queensland, Australia Knight Frank Full time

    About Us:Knight Frank Australia is seeking a Centre Manager or Retail Manager to manage a designated portfolio of retail shopping centres on behalf of a major national client in Brisbane.As a member of our Retail Management team, you will be responsible for establishing and maintaining strong relationships with tenant retailers and ensuring the trading...


  • Brisbane, Queensland, Australia Woods & Co Recruitment Full time

    Exciting Opportunity for a Robust Shopping Centre Operations ManagerWe are thrilled to present an exciting opportunity for a robust and experienced Shopping Centre Operations Manager to oversee the daily operations of our Beenleigh and Nerang shopping centres. Reporting directly to the Head of Property in Melbourne, this role offers significant autonomy and...


  • Brisbane, Queensland, Australia Affinity Education Full time

    We are seeking an experienced and motivated Senior Centre Operations Manager to join our team at Affinity Education.About the RoleThis is a full-time opportunity for a dynamic and results-driven professional to lead the day-to-day operations of our centre in Mitchelton, Brisbane. The successful candidate will have a proven track record of managing centre...


  • Brisbane, Queensland, Australia Iconic Recruit Full time

    About this Opportunity:The Commercial Centre Operations Manager will play a pivotal role within the Centre Management team by overseeing the overall operations, maintenance, and smooth running of a popular shopping centre.Key Responsibilities:Manage all aspects of hard and soft services, contractor induction and management, OH&S, preventative, and reactive...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    We're seeking an experienced Enterprise Business Solution Specialist to join our team at Flight Centre Travel Group. As a key member of our Global Supply business, you will play a vital role in driving the development and implementation of innovative solutions that meet the evolving needs of our customers.About UsFlight Centre Travel Group is a global travel...


  • Brisbane, Queensland, Australia Iconic Recruit Full time

    About the RoleWe are seeking a highly skilled and experienced Centre Manager to join our team at the Gateway Shopping Centre in Darwin. As a key member of our operations team, you will be responsible for the day-to-day management of the centre, ensuring seamless operations and delivering exceptional customer experiences.Key ResponsibilitiesManage the...


  • Brisbane, Australia Great Southern Bank Full time

    As our Manager Enterprise Risk, you will support the implementation of our risk management framework, consulting widely across the risk function and with our Business Controls teams. You will focus on assessing risk maturity and risk culture, supporting uplifts where required, including developing and delivering risk training. You will support the management...


  • Brisbane, Queensland, Australia Stockland Full time

    We are seeking an experienced Retail Manager to lead our retail operations at Stockland Rockhampton Shopping Centre.About the RoleReporting directly to the Centre Manager, you will be responsible for managing retail operations, building strong relationships with key stakeholders, and driving revenue growth. You will have the opportunity to champion various...


  • Brisbane, Queensland, Australia Flight Centre Full time

    Job OpportunityWe are seeking a highly motivated and experienced Sales and Operations Manager to lead our Rockhampton store.This is an excellent opportunity for a talented individual to embark on a unique journey with Flight Centre.The successful candidate will be responsible for driving sales growth, motivating and nurturing team members, achieving key...


  • Brisbane, Queensland, Australia Belgravia Leisure Full time

    About Our OrganisationBelgravia Leisure is a rapidly growing centre responsible for providing quality gymnastics to over 600 kids, operating 7 days a week with classes starting from 9 months old.The successful candidate will be paid an estimated $80,000-$120,000 per annum based on level of experience.Job DescriptionThis role entails assisting and reporting...

  • Operations Manager

    6 months ago


    Brisbane, Australia Gough Recruitment Full time

    Fast-paced, dynamic working environment - Work across a premium asset portfolio - Contact Milli Hargreaves on 0439 778 823 **The Client** Our Client is a Global Property Group with a substantial portfolio nationally. This is a rare opportunity to join a highly respected brand and take ownership of the operational functions of the Shopping Centre. **The...


  • Brisbane, Queensland, Australia Affinity Education Group Full time

    About the Role: We are seeking a highly motivated and experienced Centre Operations Manager to join our team at Milestones Dalby. This is a fantastic opportunity to work in a supportive environment with a dedicated Centre Manager and Area Manager, assisting with the day-to-day running of the centre and helping to nurture and inspire children and staff alike....