Enterprise Operations Centre Manager

5 months ago


Brisbane, Australia HAYS Full time

Join the Federal Government as an Enterprise Operations Manager. Role based in Brisbane CBD. 12 Month Contract

**Your new company**

Our client is within the public sector and is responsible for national digital health services and systems. Their focus is on getting data and technology to work for patients, consumers and the healthcare professionals who look after them. This is a contract role for an initial 12 Months.

**Your new role**

Reporting to the Director, Enterprise Operations Centre, the role takes responsibility for, and provides process and technical expertise in monitoring the performance for the agency’s products and systems.

The Enterprise Operations Centre Manager will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

The responsibilities also include:

- Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
- Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
- Manager and report on Service Level Agreements (SLAs) with Service Providers.
- Monitor the performance of the Agency systems.
- Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
- Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
- Proactively support Incident and Problem Management.
- Work collaboratively with the external service providers who are responsible for monitoring the systems they are managing.

**What you'll need to succeed**
- Ability to obtain and maintain a Neg Vet 1 security clearance with the ability to obtain and maintain a higher clearance if required by the Agency
- Ability to obtain and maintain national police check.
- MUST BE Australian Citizens
- Experience in Dynatrace.
- Experience with Process Design (especially Lean and Kanban), Program/Project Management, Agile Delivery (either Agile Project Management or Agile Software DService Integration Management (SIAM)
- Experience in IT Architecture, Systems Engineering / Software Development, Quality Management

**What you'll get in return**

You will be joining a team that lead and operate in hybrid teams. Our client is focused on capability, cohesiveness, productivity in line with their culture.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2862027



  • Brisbane, Australia Davidson Group Services Full time

    **About the Company** Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a **EL1 Manager, Enterprise Operations Centre** for a for a 12-month contact with the option of a 12-month...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Our client, is a dynamic organization at the forefront of digital innovation, committed to enhancing healthcare through cutting-edge technologies. As a leader in the field, they are dedicated to optimizing the performance and reliability of systems, ensuring seamless delivery of services to their stakeholders. The position can be...


  • Brisbane, Queensland, Australia Icon Cancer Centre Australia Full time

    Leadership Opportunity at Icon Cancer Centre AustraliaWe are seeking an experienced Medical Administration Manager to lead our cancer care centres in Auchenflower. This role reports to our supportive Site Manager and is responsible for overseeing the medical and day hospital administration teams.Key Responsibilities:Lead a team of medical administrators,...


  • Brisbane, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...


  • Brisbane, Queensland, Australia Gough Recruitment AU Full time

    About the RoleWe are seeking a dynamic Centre Operations Manager to join our team at a market-leading Retail Shopping Centre Owner in Australia. As the ideal candidate, you will be responsible for maximising revenue and ensuring the retail profile is aligned with strategy and budget.Key ResponsibilitiesDevelop and implement strategic business plans, income...


  • Brisbane, Queensland, Australia Woods & Co Recruitment Full time

    Centre Manager OpportunityWoods & Co Recruitment is partnering with a family-owned business to find a skilled Centre Manager to oversee the daily operations of their shopping centres in Beenleigh and Nerang.This role offers significant autonomy and the chance to grow with our client as they expand their QLD portfolio. You'll be the key point of contact,...


  • Brisbane, Australia Waste Manager Full time

    Stewarding Supervisor – Waste Manager Are you our next rising star?     Join our team as a Stewarding Supervisor – Waste Manager at The Star Brisbane .   The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on...


  • Brisbane, Queensland, Australia Knight Frank Full time

    About Us:Knight Frank Australia is seeking a Centre Manager or Retail Manager to manage a designated portfolio of retail shopping centres on behalf of a major national client in Brisbane.As a member of our Retail Management team, you will be responsible for establishing and maintaining strong relationships with tenant retailers and ensuring the trading...


  • Brisbane, Queensland, Australia Flight Centre Full time

    Job OpportunityWe are seeking a highly motivated and experienced Sales and Operations Manager to lead our Rockhampton store.This is an excellent opportunity for a talented individual to embark on a unique journey with Flight Centre.The successful candidate will be responsible for driving sales growth, motivating and nurturing team members, achieving key...


  • Brisbane, Australia Great Southern Bank Full time

    As our Manager Enterprise Risk, you will support the implementation of our risk management framework, consulting widely across the risk function and with our Business Controls teams. You will focus on assessing risk maturity and risk culture, supporting uplifts where required, including developing and delivering risk training. You will support the management...


  • Brisbane, Queensland, Australia Iconic Recruit Full time

    About the RoleWe are seeking a highly skilled and experienced Centre Manager to join our team at the Gateway Shopping Centre in Darwin. As a key member of our operations team, you will be responsible for the day-to-day management of the centre, ensuring seamless operations and delivering exceptional customer experiences.Key ResponsibilitiesManage the...

  • Operations Manager

    3 days ago


    Brisbane, Queensland, Australia Belgravia Leisure Full time

    About the RoleWe are seeking an experienced Operations Manager to join our team at Belgravia Leisure. As a key member of our management team, you will be responsible for ensuring the smooth operation of our gymnastics centre.The successful candidate will have previous experience in managing a team, with a strong focus on customer service and sales growth....


  • Brisbane, Queensland, Australia Stockland Full time

    We are seeking an experienced Retail Manager to lead our retail operations at Stockland Rockhampton Shopping Centre.About the RoleReporting directly to the Centre Manager, you will be responsible for managing retail operations, building strong relationships with key stakeholders, and driving revenue growth. You will have the opportunity to champion various...


  • Brisbane, Queensland, Australia Gough Recruitment AU Full time

    Centre Manager OpportunityGough Recruitment AU is seeking an experienced Centre Manager to join their team. As a key member of the Centre Management team, you will be responsible for maximising revenue and ensuring the retail profile is in line with strategy and budget.Key ResponsibilitiesDevelop and implement strategic business plans, income and expenditure...

  • Operations Manager

    5 months ago


    Brisbane, Australia Gough Recruitment Full time

    Fast-paced, dynamic working environment - Work across a premium asset portfolio - Contact Milli Hargreaves on 0439 778 823 **The Client** Our Client is a Global Property Group with a substantial portfolio nationally. This is a rare opportunity to join a highly respected brand and take ownership of the operational functions of the Shopping Centre. **The...


  • Brisbane, Australia Virgin Australia Full time

    **Work type**: Full-Time (Permanent)**Location**: Brisbane**Job type**: Consulting & Strategy**Applications close**: **Organisational Change Manager - Enterprise Change**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much...


  • Brisbane, Queensland, Australia The Reject Shop Full time

    Operational Leadership OpportunityThe Reject Shop is seeking a highly skilled and experienced Distribution Centre Manager to lead our Ipswich Distribution Centre. As a key member of our team, you will be responsible for overseeing day-to-day operations, ensuring efficiency, accuracy, and adherence to company standards.About the RoleOperational Leadership:...


  • Brisbane, Queensland, Australia Fletcher Building Limited Full time

    Job Title: Distribution Centre ManagerWe are seeking an experienced leader to manage our state-of-the-art distribution centre in Eagle Farm. As a key member of our team, you will be responsible for ensuring smooth and efficient daily operations, managing logistics, and overseeing the entire distribution process.Key Responsibilities:Ensure compliance with all...


  • Brisbane, Queensland, Australia The Reject Shop Full time

    About The Reject ShopThe Reject Shop is a leading Australian discount retailer with a strong presence across the country. We pride ourselves on our supportive team culture and commitment to delivering exceptional value to our customers.The RoleWe are seeking an experienced Distribution Centre Manager to join our team at Ipswich. As a key member of our...


  • Brisbane, Queensland, Australia Great Southern Bank Full time

    Enterprise Quality Assurance AnalystAs a highly valued Enterprise Quality Assurance Analyst at Great Southern Bank, you will play a key role in ensuring the quality of our services and products. We are one of Australia's largest customer-owned banks, and our profits go back to our customers in the form of better rates and lower fees.Your responsibilities...