Guest Support Officer

4 weeks ago

Brisbane, Australia The Star Entertainment Group Full time

Are you our next rising star?

Join our team as a Guest Support Officer at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Guest Support Officer reports directly to the Safer Gambling Duty Manager, driving the implementation of safer gambling initiatives and supporting our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.

**A few of your responsibilities**:

- Provide empathetic support to guests experiencing challenges related to gambling
- Promote safer gambling practices through proactive communication
- Collaborate with internal teams to enhance safety measures and awareness
- Conduct welfare checks as per safety gambling programmes
- Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

**What we are looking for**:

- Experience in guest relations, support services, social work, security or education
- Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
- Ability to demonstrate problem solving skills and show innovative thinking
- Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
- Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety

**About you**:
As a Guest Support Officer**, **you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it related to safer gambling. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures

**What can we offer you**:

- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Up to 30% Discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Paid training, ongoing career development opportunities
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

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