Team Leader Housing

4 weeks ago

Sydney, Australia Bloom HR Full time

Join an Award-Winning Tier 1 Community Housing Provider
- Be part of an organisation that truly makes a difference
- Fantastic work culture with growth and development opportunities

**The Organisation**

Bridge Housing provides safe, secure and affordable housing to over 5,000 residents across their portfolio of 3,400 properties.

Bridge Housing was awarded **Best Workplace** by the Voice Project in 2019, 2020 and 2021. This is a testament to their culture - a place where people want to come into work each day and make a difference.

Bridge Housing provides a supportive, diverse, and inclusive culture. In 2021 they were recognised as an **Inclusive Employer 2020-21** by the Diversity Council Australia.

The team are recruiting for 2 x Team Leader, Housing in their Central office reporting to the Regional Manager, West. The two portfolios are Sustaining Tenancies in West and Programs (Transitional housing).

They have a permanent and fixed term position available (mat leave cover - 12 months from April with possible extension).

**The role**

The Team Lead Housing is responsible for ensuring the delivery of quality client services to the tenants in their respective portfolio by leading and managing the Housing Team in Central, maintaining excellent relationships with key stakeholders and ensuring adherence to relevant policies.

**Key Responsibilities include but are not limited to**:

- Assist with the development and implementation of the business and operational plans
- Managing adherence to the Customer Service Charter and relevant Housing policies and procedures, including the management of tenant complaints and appeals to effective resolution
- Ensure the Housing Team meets its financial goals and targets through the effective management of rent assessments and rent arrears, former tenant debt, vacancies and voids, bonds and recharges.
- Regularly reviewing the portfolio structure and property distribution, managing the periodic inspection of properties and ensuring that maintenance issues are reported
- Maintaining strategic partnerships with support providers and other key stakeholders
- Contribute to the research and preparation as requested by the business to support decision making and business planning.
- Support the Director, Housing to ensure the accurate recording of relevant data in the IT systems
- Ensure the Housing team works within the relevant compliance and legal
framework by continually staying up to date on changes to laws and regulations affecting community housing
- Assist to drive the company culture and performance through effective
management and leadership practices that attracts and retains high quality staff.

This role is offered at a SCHADS Level 6 with a highly competitive remuneration on offer.

**About You**
- At least 5 years' experience in a similar industry
- Experience managing a varied and dynamic team;
- Strong data management and analysis skills;
- Experience managing key stakeholder relationships and contracts;

To be successful in this role, you must also be fully vaccinated against Covid-19 and be willing to undergo a police check.

Applications for this role will be assessed as they are received so please don't hesitate in applying.

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