Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a **Customer Service Representative. **In this role, you will be responsible for delivering exceptional service to our customers by answering their inquiries, resolving their issues, and providing information about our products and services.
- Monday - Friday
- Initial training is provided
- Working from home 3 days a week will be an option after training period.
- Based at Notting Hill, VIC
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Resolve customer complaints and issues by providing appropriate solutions and alternatives
- Maintain accurate and detailed records of customer interactions and transactions
- Provide information about products and services to customers and promote sales opportunities
- Follow up with customers to ensure their issues have been resolved and they are satisfied with their experience
- Collaborate with other team members to ensure consistent and high-quality customer service
- Continuously learn and maintain knowledge of our products and services to better assist customers
- Order processing for customers
- SAP usage
- Order book management
- Order entry/issue quotations on request
**Requirements**:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- SAP Experience
- Exposure to industrial goods and markets
- Order Process experience
- Customer Service Experience
- Efficient on phone conversations
- Giving the best attitude and outcome to all clients/customers
- 2-3 years in similar role
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